Title : Claims Investigator I
Language : Bilingualism in English and French is an asset.
Additional Information :
Additional Information : The work location for this role is flexible to the Greater Toronto Area.
Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion.
We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.
The Claims Investigator I is responsible for investigation and documentation of possible fraudulent auto, property, injury and commercial claims.
Provides support and training to region claims staff for the timely and appropriate resolution of claims investigations.
What you’re responsible for :
Review requests for investigation from region claims partners and identify necessary investigative activities. Work to ensure the timely and thorough investigation of claims.
Collect, critically assess, and preserve evidence of internal and external business partners.
Attend various loss locations to document the scenes and collect relevant evidence.
Liaise with external representatives including Investigative Services Division of the IBC, Fire Marshalls Office, and police.
Conduct investigations to ensure the authenticity of documents and evidence provided in substantiation of claims.
Prepare reports that fully document investigative results and participate in the claim coverage decision-making process as required.
Conduct investigations in accordance with all applicable provincial and federal legislation pertaining to the collection, use and disclosure of personal and corporate information.
Work with Claim Representatives to coordinate the employment of forensic experts and provide direction to experts to ensure compliance with corporate service provider guidelines.
What to expect :
You will travel regularly.
Extended work hours, including evenings and weekends, will be required during peak periods and major events.
You will provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.
To be successful :
You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
You have strong communication skills to clearly convey messages and explore diverse points of view.
You build trusting relationships and provide guidance to support the development of colleagues.
To join our team :
University degree, or College diploma related to civil and criminal investigations.
Minimum 3 years of insurance experience. Experience including Claims adjusting or significant risk evaluation for moral, morale and physical hazards, geared towards fraud and loss prevention is preferred; OR
Minimum of 10 years prior employment in law enforcement, with experience in detailed criminal investigations and intelligence gathering.
Chartered Insurance Professional (CIP) or other insurance-related professional designation is required.
Provincial adjuster license(s) maybe required dependent on the province of work.
What we offer :
Training and development opportunities to grow your career with one of Canada’s Best Employers.
Flexible work options and paid time off to support your personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.