Service Delivery Analyst
FIS
Toronto, ON, Canada
5d ago

Position Responsibilities Requirements :

Service Delivery Analyst, Senior

Perform support activities required to maintain a high level of availability and stability for one or more applications including incident / problem analysis and resolution, change deployment and certification, application performance, application operations management and development support.

Responsible for all production systems

  • Maintain availability and uptime of the productions systems (J2EE)
  • Deploying new releases to production
  • Manage the production application configurations and data updates
  • Investigation of problems, and providing prompt problem resolution
  • Writing SQL queries and providing results on request
  • Manage production changes to ensure the changes follow the change management process
  • Perform scheduled production maintenance activities / tasks
  • Provide scheduled production reporting
  • Other tasks assigned as appropriate
  • Soft Skills

  • Excellent written and verbal communication skillsAbility to document problem resolutions and organize documentationEffective verbal communication with both technical and non-technical (i.e.
  • business) team members

  • Excellent analytical and problem-solving skills
  • Customer service oriented - professional, helpful, friendly, prompt response to emails
  • Dedicated to learning business logic, rules and processes
  • Organized, able to multi-task, balance multiple projects and priorities
  • Responsible and accountable
  • Technical Skills

  • Oracle / SQL (3+ years)
  • Linux / Unix shell scripting
  • Working knowledge of J2EE technologies, include Application Server (WebLogic) configuration, application deployment and troubleshooting
  • Understanding of networking and IT infrastructure
  • Windows server, IIS, .Net and SQL server is a plus
  • Educational Requirements

    Associate's degree or Bachelor's degree or the equivalent combination of education, training, or work experience.

    Advanced professional role requiring high skill with extensive proficiency.

    Works independently with only administrative supervision and the ability to overcome major obstacles and recognize early when issues should be escalated or a senior peer needs to be consulted.

    Wide latitude for independent judgment and is expected to provide guidance and cross-training to others.

    Effectively communicates with all levels of technical and non-technical personnel.

    Consults with senior peers on moderate to complex processes

    With a 50-year history rooted in the financial services industry, FISâ ¢ is the world's largest global provider dedicated to financial technology solutions.

    We champion clients from banking to capital markets, retail to corporate and everything touched by financial services.

    Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.

    Our technology powers billions of transactions annually that move over $9 trillion around the globe.

    FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

    FIS is an equal opportunity employer.

    We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

    The EEO is the Law poster is available here and here

    For positions located in the US, the conditions below apply.

    If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.

    However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

    All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    As part of the selection process this role may require an assessment to determine suitability

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

    FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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