Support the sales department with different tasks, while following the processes already in place.
qAssists salesforce with daily sales cycle operations as needed.
qContacts prospective and current customers via phone or other technologies and builds positive relationships that will generate future sales and repeat business.
qUpdates various reports
qSeeks opportunities to utilize Customer Focus Six Sigma
qAssures good communication and coordination between the different departments : Sales-Parts-Service-Accounting
qWelcomes clients when the representative is travelling and provides relevant information on our products and services
qFollow up on orders for engines, parts and accessories Cummins or Non-Cummins (follow up on the missing parts)
qFollow up on the work orders
qFollow up on transportation
qVarious tasks related to marketing
qOrders entries : technical, products, warranties, service, parts, sales
qEnsures the backup of the basic tasks of the sales manager, while the latter is absent
qCommunication Skills Verbal and written communication skills
qFosters Open Communication - Recognizes how demonstrating foster open communication behaviors impact business results and the Cummins environment.
Creates a work environment in which timely and relevant information flows smoothly between self and others; encourages the open expression of ideas and opinions.
qManage Execution - Able to delegate effectively and regularly with solid support and follow through.
qFocus on Customer Needs. Anticipates and takes action to meet customer needs. Continually searches for ways to increase customer satisfaction.
Customer service focus, willingness to do what it takes to get the job done. Consistently demonstrates ability to establish rapport, meet commitments, and develop effective working relationships with customers.
qService Knowledge - Knowledge of the organizational structure of Operations. This includes whole good sales, part sales and distribution, maintenance and repair services, dealer support, and other areas of revenue generation.
Strong computer aptitude, knowledge of Microsoft Office, Microsoft Excel
qSelf-starter, ability to work in a fast-paced environment; Demonstrated energy and enthusiasm
qBilingualism (French / English) is a must
Advanced certificates or college degree in the field of Sales or Marketing or Mechanical Engineering, or an acceptable combination of education and experience.
Minimum of 3 years’ experience in sales support is required. Experience as a quote analyst or another sales support function desirable.
Limited travel may be required. Experience with customer relationship management software desirable. Experience with other software based sales and business tools desirable.
At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity and / or expression or other status protected by law.