Journeyman Parts Technician - Heavy Equipment
Excel Personnel Inc
Prince George, Canada
2d ago

Excel Personnel is excited to work with a return client in their search for a Journeyman Parts Technician in Prince George, BC.

The Journeyman Parts Tech is a Customer Facing role and the successful candidate will bring Best in Class customer service to every interaction.

What you will do : General


  • Exceptional Heavy Equipment product knowledge
  • Understanding and adherence to Client specific system and procedures, including credit policies, warranties, sales & returns, core returns, purchasing and quoting
  • Source parts via OEM schematics - review requests for complete information determine ETA requirements and source accordingly
  • Maintain purchase orders, back orders, inter-warehouse transfers and open orders to completion in a timely manner
  • Best in class customer service for both internal and external customers
  • When appropriate and as time allows; Sales - cold call, up-sell
  • Targeting sales towards industry and / or seasonal requirements
  • Product Sourcing
  • Shipping & Receiving, Inventory Control, Logistics & Vendor Management

  • Able to receive incoming shipments, prepare outgoing shipments, maintain all records for and follow through with discrepancies
  • Create and maintain vendor reference material - database, websites, catalogues
  • Run monthly stock status reports and alert management with concerns
  • Record and analyze the movement of parts suggest stocking items based on sales and local market
  • Ensure customer fleet information is recorded and updated
  • Maintain clean and professional appearance in parts and warehouse area
  • Inventory Control and Maintenance of Showroom
  • Miscellaneous

  • Adhere to and enforce all health & safety policies and procedures
  • Other duties as required up to and including occasional cleaning / snow-removal
  • What you will have :

  • Experience in Parts Sales- preferably in Heavy Equipment or Heavy Equipment Parts
  • Journeyman Parts ticket is preferred but experience will also be weighed against the opportunity
  • The ability to be both a team player and mentor
  • Above-average computer skills including Microsoft office suite
  • Able to lift up to 50 lbs. repetitively
  • Best in class customer service
  • Flexible Schedule - Must be willing to stay late to complete priority tasks and have the ability to be on-call and / or be on rotation schedule when required
  • Mathematically proficient
  • Job Type : Full-time

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