Customer Service and Sales representative – Kitchener (Loyalty, Inbound calls)
Nordia Inc.
Kitchener, ON, Canada
2d ago

Description

Customer Service and Sales representative Kitchener (Loyalty, Inbound calls)

Is this representative position a career fit for you?

  • You can easily build rapport with others?
  • As important, your style contributes to increasing customer’s loyalty?
  • You are passionate about succeeding and you can talk to it?
  • You are comfortable with selling value added solutions to a client?
  • Yes! It’s time for you to pause and consider this opportunity.

    What you’ll do :

    We are looking for friendly, dynamic and professional representatives responsible for responding to our active customer base to respond to their questions and increase their loyalty to the brand.

    These are enjoyable calls essentially focussed on the customer appreciation of their current communication solutions with the company along with a close attention on opportunities to position value added options aligned to his needs and enhancing the customer overall satisfaction and loyalty.

    On a day-to-day basis, our representatives are responding to customers from Canada's largest communication company.

    At Nordia, people are really at the heart of our business. Our top priority is to provide a stimulating and rewarding environment for our employees, with total compensation among the most competitive in the industry.

    Our representatives confirm the success of this partnership : according to the 2017 employee survey, 82% would recommend Nordia as an employer to their family and friends!

    What you’ll need :

  • Demonstrate an interpersonal style that secures and expands the ongoing business relationship with the client;
  • An understanding of the sales cycle and ease with target based contribution (previous experience in a sales environment an asset);
  • Ability to multi-task (think, talk and type) and learn in a fast paced environment;
  • A proficiency with problem solving and decision making;
  • Available and flexible to work : Weekdays between 7am and 10 pm Saturday and Sunday : 7 : 30 am to 9 pm
  • What we offer :

  • Competitive base salary - $17.69 / hour (includes a $2.50 premium on worked hours)
  • Performance based incentive;
  • Hourly premium for weekend hours;
  • Full time (up to 40 hours / week);
  • Fully paid professional training and support to help you reach your potential.
  • Complete benefits plan after 6 months of service including : Comprehensive insurance (medical, dental and life insurance);
  • Great discounts on telecommunications products and services.

    Discover Nordia Kitchener at : http : / / www.en.nordia.ca / kitchener

    Hiring date of November 5 th

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