Financial Support Analyst
epicor
Vernon, British Columbia
18d ago

Company Overview

Epicor is one of the world’s leading software companies,with more than 20,000 customers in over 150 countries using our products toeffectively and efficiently automate and streamline their essential businessfunctions.

With industry specific solutions for the manufacturing,distribution, retail and service industries, Epicor products allow our customersto focus on core, revenue generating activities.

Epicor is privately owned byKKR & Co. and produces approximately $900M in annual revenue with around4,000 employees.

RoleSummary / Purpose :

This position is for one of the world’s leading providersof business software, serving lumber and building material manufacturingcustomers (log yards, hardwood and softwood sawmills, panel mills, value-

addedmanufacturers, lumber wholesalers and brokers, and building materials distributorsand dealers).

Epicor Software is looking for a Financial SupportAnalyst, to support clients’ use of ERP software.Suitable candidates will have a solidunderstanding of accounting and financial systems, prior experience supportingand / or implementing accounting software and have good technical skills.

Candidates with prior experience supportingMicrosoft Dynamics GP would be an asset.

EssentialResponsibilities :

  • To investigate financial support cases received forMicrosoft Dynamics GP. To fully documentand understand the issue being reported, and gather the necessary informationto either resolve or escalate to vendor.
  • To manage and follow-up on assigned support cases
  • To clearly and professionally communicate (by phone andemail) case updates to customers in a timely manner
  • To provide functional application training to customerson Dynamics GP as required
  • To identify, recommend & implement systemconfigurations
  • Provide after-hours support for P1 cases
  • Must be willing to learn and further their education onDynamics GP.
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