Sales and Merchandising, Team Lead Summary of Team Lead Position : The Team Lead position is designed to support the District Manager, Program Coordinator, and field specialists within their assigned geographical territory.
The Team lead is responsible for training, auditing, coaching and communicating with all field specialists. Team Leads will also support and work with the Program Coordinator in the execution of all resets, client projects and all other requests.
The Team Lead will emulate the high standards of merchandising and will hold others accountable for adhering to the same level of excellence while in field. Qualifications :
High school graduate or equivalent.
Minimum 1 3 years applicable retail merchandising and cosmetic reline experience, including 1 year of supervisory experience with demonstrated expertise.
Strong desire to grow in a merchandising career through own internal development.
Demonstrated expertise in merchandising and cosmetic reline skills.
Ability to make informed decisions, complete tasks and problem solve.
Experience working in a Windows environment; utilizing on-line reporting tools and e-mail.
Experience using tablet and / or handheld device for call reporting purposes.
Effective oral and written communication skills. Core Competencies : 1.Think Customers First - An unwavering commitment to service excellence, leading to customer loyalty and advocacy.
Representing our clients in field by always acting professional with integrity and honesty. 2.Initiative - Actively seeks opportunities to make improvements and to resolve any issues, in field, rather than passively accepting situations.
3.Adaptability - Recognizes and responds to unanticipated events and requirements. Willing to do what is necessary to get the desired results for our clients.
DETAILED ACCOUNTABILITY AND MEASURES Details and Description Training : 10%
Work with Program Coordinator to implement training plan for new hires within assigned territory. oWeek 1 : Welcome new hire / technology trainingoWeek 1-
4 : Infield Training under the supervision of the Field Supervisor (Program Specific)oWeek 5 ongoing : Conduct Client / Project Specific Infield Training (i.e. New Cosmetic Reset)
Under the direction of the Program Coordinator, implement training plan for existing Field Specialists as part of Performance Improvement Plan.
Implement Cosmetic Reset training for all reps when new clients / banners added onto SWAT / RESET Program.
Provide new hires with supporting training documents to utilize infield including Merchandise 8 Step Call Process.
Training new Field Specialists on how to prepare for, execute and follow up on all client calls. Coaching / Work-Withs : 25%
Work with Program Coordinator to identify field specialists who require infield work-with based on review / feedback from call reports.
Monitor adherence to Merchandise 8 Step Call Process and provide coaching to Field Specialist based on in field observations.
Coach Field Specialists on quality of call compliance, photo submissions and adhering to the dress code.
Visit banners / stores to monitor adherence to merchandising standards. Goal
Field Supervisor to conduct 10 work-with sessions per quarter (Every 3 months). Audits 10%
Responsible for completing Audits as requested for SWAT OR RESET Projects.
Possess the knowledge to be able to review & evaluate work completed at store level to ensure quality compliancy adheres to client expectation.
Have the ability to understand & read all types of POG’s for SWAT / RESET Client base.
Able to review work completed by field specialists and evaluate professionally & remain objective.
Responsible for documenting feedback and reporting to directly into the Program Coordinator. Goal :
Field Supervisor to audit 5-10% of completed Resets per client among all banners within given territory. Client Feedback (Quality Assurance) 15%
Responsible for completing one in-field execution (Time in Motion) prior to the start date of each RESET to provide client feedback at execution level.
Ability to discuss execution challenges with client team in a professional, concise and clear manner.
Understand objectives / needs for variety of merchandise projects / client base to provide quality assurance for all project types
Provide support & direction to representatives in field to ensure quality assurance is maintained throughout region Communication / Support 40%
Respond to all email messages within same business day (12 hours) and all phone messages as quickly as possible but no more than 12 hours after receiving.
Act as point of contact by phone for Field Specialists within given region for field questions on SWAT / RESET projects.
Represent Mosaic Sales Solutions and Policy professionally, positively & confidently.
Maintain & create positive working relationships with Field Specialist’s in given region
Maintain professional communication & relationship with Coordinators and District Managers to share and maintain best practices and updates to processes
Actively seek solutions to problems and apply past learnings to similar issues and / or problems
Motivate their field representatives to deliver client objectives focused on quality and timing of execution. How do we know a Field Specialist is ready to be a Team Lead?
Criteria for evaluating a current Field Specialist : 1.Embody Mosaic’s core values by exemplifying positive behavior in field & while working with others 2.
Submits call reports on time and within the budgeted call time.3.Proactively communicating with PC when fixtures, POGS etc.
are missing. 4.0% callbacks to stores for rep quality issues.5.100% photo compliance.6.Fosters strong relationships with store management based on feedback at store level.
7.1-2 years CPG field-related experience.
Consistently voted one of the best places to work, Mosaic North America gives you the opportunity to work with the world’s most beloved brands that you know and use every day.
Every employee is given the keys to charter new ground as they collectively live in the moment of building experiences together.
We are a cast of diverse, yet like-minded individuals and we believe in taking risks, creating shared experiences not just for our clients, but for each other to guarantee we’re making the next chapter of everyone’s story the most memorable one yet.
DISCLAIMER : Mosaic North America is an Equal Opportunity Employer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.
We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.