As a customer service focused concierge and security firm offering services to luxury condominiums communities in the GTA, Samsonshield is seeking mature individuals with a professional attitude for the role of Security Associate (Guard).
Samsonshield offers a great work environment, flexible hours, benefits and an exceptional team to work with.
SUCCESSFUL CANDIDATE MUST POSSESS :
A great attitude
A passion for customer service
A keen attention to detail
Great communication skills
A desire to serve the needs of our client and go above and beyond their expectations
An eye for detail
A desire to make Samsonshield even better
A willingness to question the status quo
DUTIES AND RESPONSIBILITIES INCLUDE :
Welcome and acknowledge all residents and visitors according to Samsonshield company standards; anticipate and address service needs.
Process residents and visitors using defined access control procedures.
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
Provide direction to residents and visitors.
Monitor arriving vehicles and assign parking passes.
Communicate parking procedures to guests / visitors as needed.
Answer inquiries regarding condominium services.
Must maintain a well-groomed appearance per Samsonshield appearance standards.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Supply visitors with directions and information regarding property surrounding community.
Attend to persons with special needs.
Patrol and guard assigned areas against theft, vandalism, trespassing and property damage.
Lock property entrances and other property areas when required.
Conduct daily physical hazard inspections.
Enforce regulations of condominium board and property management so as to maintain order and resolve conflicts.
Notify appropriate individuals in the event of accidents, attacks, or other incidents.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
Ensure that property safety and emergency procedures are followed, and respond to fire alarms, and other emergencies following pre-defined procedures.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional.
Maintain confidentiality of all security and property reports / documents; release information only to authorized individuals.
Compile and check daily report sheets for accuracy and completeness using computerized and / or manual systems
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Call for outside assistance if necessary.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors or Property Management from time to time.
Luxury Condominiums, interior and exterior
Exceptional customer service skills
Reading and comprehension
Use of computers, including email and document creation
Good writing skills and legible handwriting
Excellent oral communication
Able to work well with others
Problem solving skills
Able to evaluate a situation and make good decisions
Critical thinking skills
Job task planning, organizing and punctuality
Able to find information
Able to remain calm in a stressful or busy setting
Grade 12 minimum, post secondary education is an asset
Must be fluent in reading, writing and speaking English. Other languages are an asset.
Applicants must possess a valid Ontario MCSCS Security Guard License.
First Aid certification is an asset.
Prior security guard experience is an asset but not mandatory. Customer service experience is an asset.
Applicant must be bondable and have a clean criminal record.
Samsonshield is an equal opportunity employer and encourages applications from all qualified individuals. Samsonshield's hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position available.
Samsonshield does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, or disability.