Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day.
We’re currently looking for a Customer Service Representative to join us in our Richmond Hill, ON office.
Let’s inspire healthier lives, together.
The Customer Service Representative Sales, Level II, in addition to continuing to be responsible for the daily functions of a Customer Service Sales, Level I, will also be responsible to provide additional handling of complex order management requests.
They will continue to maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines.
Job Duties :
Provide accurate and timely delivery of the following to customers or internal staff. This would include, but not be limited to :
Maintain a minimum of 85% of daily average case volume in the Service Cloud of Customer Solutions Sales Team.
Maintain a minimum of 98% "error free" cases
Order Entry and Order Confirmations
Pricing Issue follow-ups
EDI / GHX Order Management
Credits and Return Requests
Order inquiry requests
End of day Sales reporting
Specialize tasks would include the following based on sales division / ERP System :
Integration Order updates
Pending Approval order follow-up
ETA updates to customer
Provide exceptional customer service by working in conjunction with other Olympus Canada divisions to resolve customer’s inquiry.
Accurate logging of all customer related information and inquiries in Customer Service related databases.
Ensure daily KPI’s expectation are met or exceeded.
All other tasks and requests necessary to assist the Customer Solutions Team to perform other related duties as assigned.
Effectively manage the inflow of telephone contact to maintain optimal service of customer’s needs and requests.
Timely answering of telephone calls, faxes or emails and effectively assist customers and sales force with their individual ordering requirements.
Offer continued support and timely follow up.
Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
Perform other related duties and / or work as assigned.
Job Requirements :
REQUIRED QUALIFICATIONS :
Post-secondary Degree / Diploma is required.
Minimum of 1 year relevant work experience dealing with Customers (Retail or Service) is required.
PREFERRED QUALIFICATIONS :
Experience with, Datasweep, SalesForce Service Cloud, Netsuite or SAP is preferred.
Medium to advanced Microsoft Office skills are desired.
Excellent communication skills are necessary.
Must demonstrate strong organizational skills.
Must be extremely detail oriented, motivated, results oriented and persistent.
Must be proactive / take initiative.
Must maintain a positive attitude and works well within a team environment.
Handles stressful situations in a fast paced environment is desired.
Effectively prioritizes workload / time management is desired.
Must have excellent verbal and written communication / customer service skills.
Must possess the ability to work flexible hours.
We realize work isn’t just a job to you.
It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-
site services and Colleague Affinity Networks so you can be ready for where life can take you.