Training Specialist
freedom mobile inc
Toronto, Ontario
5d ago

Job Description

Career Opportunity : Training Specialist

Freedom Mobile is transforming the Canadian wireless industry by ushering in a new generation of mobile plans that are unmatched by any competitor.

We are rapidly increasing our subscriber count and need talented professionals to help drive our vision at becoming the best in class mobile operator in the country! Be a part of something truly special and experience why Freedom Mobile is the fastest growing telecom company in Canada!

We believe an inclusive workforce fosters diversity of thought and perspective, and our different perspectives create better solutions.

We invite all qualified individuals to apply.

Career Opportunity : Training Specialist

Are you passionate about helping people to develop their skills in an effective and engaging way? The Channel Enablement team located in Queens Quay Toronto is currently seeking a Training Specialist to join their team.

The purpose of this role is to support the design, development, delivery and execution of effective, dynamic and meaningful training and reinforcement tools and resources for our retail and call centre audiences.

Programs will teach foundational skills to new hires, as well as support ongoing development for existing employees in varying roles within the client groups.

This role delivers the tools and resources to frontline agents to enable the customer experience at Freedom Mobile. This role acts as the project lead and liaison with internal and external stakeholders.

Accountabilities / Responsibilities

  • Development
  • oDevelopment and maintenance of face to face training programs.

    oDevelopment of training tools and resources for face to face programs in line with the blended training strategy considering audience, budget and timelines.

    oUses innovative and up to date methods as appropriate.

    oAbility to develop relationships with key stakeholders to enable effective needs analysis.

  • Facilitation
  • oFacilitate training programs with varying degrees of complexity to care and retail audiences at both management and front line levels.

    oAbility to facilitate training programs (new hire training, train the trainer etc.) and assist with regional training events.

  • Program Management
  • oManage and update retail curriculums as required including but not limited to : retail new hire training program, SM / Team Lead onboarding, device and accessory courses.

    oManage and update programs relating to national retail and OEM specific learning programs.

    Required Skills, Experience and Qualifications :

  • 2 years of facilitation experience (group, duo, one on one)
  • 2 years of post secondary education in a training related subject or requisite experience
  • Knowledge of training design principles (ADDIE)
  • Should have a strong understanding of adult learning principles as well as how to apply them
  • Strong team development and communication skills
  • Proficiency in MS Office suite
  • We are building a team of talented people who want to connect to a career without limits and help change Canadian wireless.

    Join us! For more information on Freedom Mobile and to view our other opportunities, please visit www.freedommobile.ca / careers.

    We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal (*and credit*) background check.

    Freedom Mobile is a subsidiary of Shaw Cablesystems Inc.

    We are building a team of talented people who want to connect to a career without limits and help change Canadian wireless.

    Join us! For more information on Freedom Mobile and to view our other opportunities, please visit www.freedommobile.ca / careers.

    We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal (*and credit*) background check.

    Freedom Mobile is a subsidiary of Shaw Communications Inc.

    BUSINESS UNIT : Wireless

    Shaw Communications, through its third party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below.

    The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Broadcast Services.

    The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner.

    Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

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