PM-02: Program Analyst / Resettlement Operations Officer
Federal Public Service
Ottawa (Ontario)
21d ago

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation.

All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies.

As positions become available, applicants who meet the qualifications may be contacted for further assessment.

What makes inventories different from other job advertisements? You only need to apply once, but can be considered for different job opportunities.

Don’t worry, even if your application is not selected for one job, your application remains in the inventory and can be selected again for the entire duration that the inventory remains open.

As an applicant, you can go back and update your resume or response to the pre-screening questions at any time.

To apply, you :

  • Do not need to provide a cover letter, just a résumé;
  • Simply answer the pre-screening questions online.
  • When answering the pre-screening questions, you must provide specific examples to clearly demonstrate how you meet the qualification.

    We can’t make any assumptions about your experience. Simply saying you have the required qualifications (essential and asset) or listing your current duties is not enough.

    Instead, provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. If you don’t clearly demonstrate you have the required experience, we won’t ask for additional information and you may be screened out.

    Only on-line applications will be accepted. All job applications must therefore be submitted through the Public Service Resourcing System (PSRS).

    Persons with disabilities preventing them from applying on-line are asked to contact the Public Service Commission at 1-800-645-5605.

    We will not acknowledge receipt of your application.

    Random selection* will be used to identify which applicants will be assessed from this inventory. You will find more information about random selection in "Other information".

    Intent of the process

    This inventory will be used to establish a pool of qualified candidates which may be used to staff similar positions at an identical or equivalent group and level with various linguistic profiles, various security profiles, various tenures, using various staffing activities within Immigration, Refugees & Citizenship Canada.

    Positions to be filled : Number to be determined

    Information you must provide

    Your résumé.

    In order to be considered, your application must clearly explain how you meet the following (essential qualifications)


    ED1. A secondary school diploma or an acceptable combination of education, training and / or experience.


    EX1. Experience liaising with clients OR stakeholders

    EX2. Experience updating OR tracking information in an office environment

    PS1. Dependability

    If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)



    Depending on the requirements of the position to be staffed, it is possible that one or more of the following '’asset'’ qualifications may be deemed an essential qualifications.

    In this case, only candidates, veterans and persons with a priority entitlement who possess that specific qualification in addition to the stated essential qualifications will be considered

    AED1. Successful completion of a degree or diploma from a recognized post-secondary institution.

    AEX1. Experience providing administrative OR program support within Immigration, Refugee and Citizenship Canada (IRCC)

    AEX2. Significant* experience using Excel

    AEX3. Experience with the use of one OR more of the following different systems : GCMS, FOSS, and / or SAP

    AEX4. Recent and significant* experience processing immigration applications in the Global Case Management System (GCMS)

    AEX5. Significant* experience processing passports as a qualified passport agent

    AEX6. Experience managing a general mailbox

    AEX7. Experience processing resettlement applications at IRCC

    AEX8. Experience writing OR drafting briefing notes, memoranda, reports, decks OR presentation material for senior management.

    AEX9. Experience gathering OR synthesizing information from a variety of sources in an office

    AEX10. Experience in the application OR interpretation of policies AND procedures

    AEX11. Experience applying OR interpreting one or more of the following Legislations that govern IRCC mandate : Immigration and Refugee Protection Act, Citizenship Act OR Canadian Passport Order

  • Significant is defined as the depth and breadth of experience normally associated with the performance of the duties for a minimum period of one (1) year.
  • Recent is defined as experience acquired within the last two (2) year.


    OR1. Availability, ability and willingness to work overtime as required

    OR2. Availability, ability and willingness to travel as required

    OR3. Availability, ability and willingness to work shift work

    The following will be applied / assessed at a later date (essential for the job)

    Various language requirements

    French Essential

    Bilingual Imperative - BBB / BBB

    Bilingual Imperative - CBC / CBC

    Bilingual Imperative - CCC / CCC

    Note for English and French essential positions : Candidates applying for English essential positions may be assessed on their English competency and candidates applying for French essential positions may be assessed on their French competency.


    TC1. Written Communication Skills


    BC1. Adaptability & Flexibility

    BC2. Cooperation & Collaboration

    BC3. Judgement / Analytical Thinking

    BC4. Effective Interactive Communication (Oral)

    BC5. Values & Ethics

    BC6. Focus on Quality & Details

    Conditions of employment

    Reliability Status security clearance

    Secret security clearance

    Other information

    The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve.

    We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

  • Random selection - Frequently Asked Questions :
  • 1. Some advertisements state that random selection may be used to identify which applicants will be assessed during the appointment process. What is random selection?

    Random selection is a strategy that is sometimes used to manage applicant volume. It identifies a sub-sample of applicants by applying the element of chance at some point during the appointment process, using criteria identified by the hiring organization.

    2. How is this sub-sample of applicants determined?

  • To determine the sub-sample of applicants, the hiring organization identifies the following : Criteria that qualified candidates must meet;
  • and the number of candidates to be selected.

    With the assistance of an electronic system that contains information on all applicants, candidates who meet these criteria are identified and the sub-

    sample is randomly selected from that group. The Public Service Resourcing System - the electronic system used to advertise, receive and select applications -

    performs the random selection function.

    Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he / she does not meet any or all of the asset / other qualifications or operational requirements.

    However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

    Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

    All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

    NOTE : Candidates will need to provide proof of their education credentials only at a later time in the process. Candidates with foreign credentials must provide proof of Canadian equivalency.

    Consult the Canadian Information Centre for International Credentials for further information at http : / / / indexe.stm

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