Branch Manager - Montreal
Schindler
Montreal, QC, Quebec, CA
19d ago

Primary Function

The Branch Manager is responsible for all aspects of the management of Schindler’s Branch office. In alignment with the company’s overall goals, the incumbent will manage the Branch to achieve high levels of customer satisfaction, improve employee motivation, growth of the business and improve profitability.

He / She will guide the sales effort within the Branch, for modernization, and service sales, as well as manage field operations modernization and service activities, to ensure equipment is installed and services are delivered with maximum efficiency.

Additionally, he / she will ensure all administrative requirements are properly executed.

Financial Management

  • Working with the President and Vice President - Operations, and within the guidelines of the company, support the development of and administer an annual budget and business plan
  • Manage Branch activities to ensure business plan goals are met or exceeded
  • Manage all field activities for the most cost effective results
  • Control Branch expenses optimizing the management of Branch purchases and stocks in accordance with Company policies
  • People Leadership

  • Provide leadership and direction to Branch employees
  • Manage direct reports through providing coaching, mentorship, guidance and constructive feedback to promote employee development
  • Follow Schindler’s performance management process including conducting employee evaluations, setting objectives, and assessing results
  • Create and execute training and development plans for all Branch employees
  • Oversee local labor relations to maximize productivity and performance
  • Effectively communicate necessary information to keep employees informed of Branch initiatives, achievement of targets, and to resolve Branch issues
  • Health and Safety

  • Lead health and safety at a Branch level through driving a culture of safety in the field and ensuring health and safety policies and procedures are actively adhered to and applied to the business
  • Ensure safety training and communications are delivered in accordance with company requirements
  • Support the investigation and review of major occupational incidents, worker’s compensation claims and product liability claims to identify root cause(s) and implement corrective preventative actions
  • Participate in health and safety related activities including Joint Health and Safety Committee meetings and safety audits
  • Sales Management and Customer Orientation

  • Lead the Branch modernization and service sales effort, including supporting key sales negotiations and the development of sales proposals
  • Identify and pursue major potential customers to drive and support strategic growth objectives
  • Develop and maintain a strong relationship with key branch customers
  • Represent Schindler in the business community
  • Quality and Process Management

  • Provide leadership for quality initiatives to ensure compliance with business obligations and customer requirements
  • Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.
  • Analyze root causes for deviations and set up corrective actions

  • Manage service delivery in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
  • Guide administration activities, to ensure process effectiveness and ISO compliance
  • Assure full utilization of Schindler systems and tools including compliance with established Best Demonstrated Practices (BDP) in all areas
  • Ensure all branch activities are conducted in full compliance with Schindler’s Code of Conduct
  • Knowledge

  • BA in Business or BSc Engineering
  • 10-15 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment, with at least 3-
  • 5 of those years in a supervisory or management position

    Critical Skills

  • Proficient in MS Office
  • Analytical : Ability to think conceptually to have impact
  • Coaching and Mentoring : Ability to motivate and guide team members
  • Communication : Ability to articulate vision and communicate strategy across all levels of the organization
  • Leadership : Possess solid leadership skills
  • People Management : Ability to select, train, supervise and evaluate staff
  • Persuasion : Persuasion is required both internally and externally. Branch employees, support staff, suppliers, consultants, government authorities, internal support groups and customers must frequently be motivated to act or react in a manner to support credibility
  • Presentation : Ability to present materials clearly and engage audience
  • Problem Solving : Ability to interpret complex commercial concerns and identify and mobilize appropriate resources, with minimum negative impact;
  • ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements

  • Teamwork : Ability to interact with all levels and be an integral part of the operation
  • Strategy : Demonstrate the ability to take the role to that of a Strategic partner with the organization
  • Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things.
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