TALENT POOL: SERVICE EXCELLENCE ADMINISRATIVE ROLES
Workplace Safety and Insurance Board
Toronto, Canada
16d ago

With a vision to become the leading workplace compensation board, the Workplace Safety and Insurance Board (WSIB) provides no-

fault insurance and compensation for Ontarians in the event of a workplace injury or illness. We are committed to delivering what matters : fast, accessible service and fair benefits at a fair price.

We've recently launched a comprehensive plan for modernizing and revitalizing the WSIB. This is an exciting time for the organization, and we invite you to be a part of it as we work to grow and improve the services we provide.

Recognized as a best-in-class learning organization, we promote professional development and are committed to providing our people with opportunities to lead, learn and grow, ensuring that we're providing the best possible service to the people of Ontario.

We offer a market-competitive total compensation plan and a robust wellness program that promotes a healthy lifestyle as well as work / life balance.

The work we do at the WSIB is meaningful and challenging and it makes a difference to the people of Ontario. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve.

What can I expect to do in this role?

The WSIB is building a candidate pool for current and future full-time and part-time, permanent and temporary opportunities for six (6) roles as outlined below.

We are building the candidate pools in our Toronto Office.

Should you be successful in this competition, you will be placed in a pool of qualified candidates to be considered for current and future vacancies for the six (6) roles listed below.

Major Duties and Responsibilities (including but not limited to) :

All positions :

  • Work in a team environment to complete tasks online using various software (including Guidewire).
  • Require attention to detail to work accurately online and with hardcopy documents.
  • Some roles have additional physical demands and lifting requirements.
  • Some roles require working variable hours
  • Access Review Clerk

  • Review, process and track access file requests in accordance with the WSI Act, FIPPA and WSIB policies / procedures
  • Claims Registration Representative

  • Match documents and register claims using Guidewire (internet based software)
  • Communicate with workplace parties and WSIB staff regarding claim registration
  • Document Management Representative

  • Open, sort, prepare, scan, search and match documents
  • Health Care Processing Clerk

  • Process invoices and manage exceptions through electronic queue
  • Records Clerk

  • Manage the assignment, reproduction and tracking of hard copy claim files
  • Mail & Courier Service Rep

  • Manage the flow of mail and delivery for the organization including organizing, collecting and sorting
  • Operate mail processing equipment
  • Education

  • High School Completion
  • How do I qualify?

    Professional Requirements and Qualifications

  • Knowledge of computer systems, in order to access and input information
  • Experience using software applications, such as Guidewire, Microsoft Word, Excel and Outlook, as well as, strong keyboarding skills
  • Strong oral and written communication skills as well as reading skills in order to process information and instructions received, to obtain information and to prepare file notes and template correspondence
  • Interpersonal skills to deal effectively with others and a strong commitment to and experience providing customer service excellence
  • Knowledge of office procedures and experience with office equipment, such as photocopiers and scanners
  • Knowledge of basic mathematics to complete production statistics
  • Apply
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form