Senior Manager Application Production Support (Mainframe)
Toronto, Ontario, Canada
17d ago

What is the opportunity?

Would you like to be part of a dynamic work environment focusing on Application Support Services? Then consider a Senior Manager role under the Global Application Services team.

Finance IT is a global technology function within Corporate Systems, responsible for providing operational and change services to enterprise-

wide and business-aligned Finance functions.

The G.A.S team comprises over 60 staff that provides a range of operational, support and technical services across a global portfolio of almost 100 Finance IT-owned applications.

As a Senior Manager within Operations & Support, you will focus on IT support and maintenance.

You will also manage a suite of Mainframe based Finance Applications to ensure smooth day-to-day Business Operations and work as a part of the senior management team to deliver best-

in-class support services.

What will you do?

  • Manage the Finance Application support team across various shifts and multiple geographies to support critical business processes on a 24 / 7 basis.
  • Ensure maximum system availability and quick and accurate remediation of issues for the application portfolio (including raising, tracking and reporting issues and conflicts, resolving issues and escalating to senior management as required).
  • Promote innovative or improved application support methods and champion their implementation.
  • Promote the Global Application Support framework and continuous improvement through regular liaison with both Business and IT partners.
  • Participate in all Global Application Support de-risking initiatives and proactively build programs to de-risk Finance applications across the application portfolio.
  • Support the integration of new releases, bug fixes, patches and configuration changes into production, including post-release validation activities.
  • Work to improve system resilience, including both failover and disaster recovery capabilities.
  • Work closely with the Development Team and Business to gain early project insight and ensure that Global Finance non-functional requirements are understood and embedded into project plans as per SDLC
  • What do you need to succeed?


  • 10+ years of management experience within a financial institution, supporting high-volume transaction- and / or accounting-
  • based applications (GL) as part of a team providing 24 / 7 production support

  • 5-10 years’ experience in Mainframe technologies and support (z / OS, DB2, JCL, COBOL)
  • Demonstrated experience managing a large team of 30-50 staff in a 24x7 environment
  • Strong experience in Distributed systems support, Oracle, SQL
  • Ability to identify and institute process improvements and effectively apply enhancements, maintenance and support practices and processes
  • Analytical approach to issue identification and resolution
  • Capacity to understand the technical capabilities and limitations of existing and emerging architectures within enterprise and corporate applications
  • Nice-to-have

  • Knowledge of RBC Finance Business products and regulatory processes
  • Progressive experience in Mainframe and distributed technical support
  • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

    We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work / life balance options
  • Opportunities to do challenging work
  • Learn more about RBC Tech Jobs

    About RBC

    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.

    We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

    We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S.

    and 37 other countries. For more information, please visit

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    Inclusion and Equal Opportunity Employment

    RBC is an equal opportunity employer committed to diversity and inclusion.

    We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal / Native American status or any other legally-protected factors.

    Disability-related accommodations during the application process are available upon request.

    City : Toronto

    Address : 155 Wellington St West

    Work Hours / Week : 37.5

    Work Environment : Office

    Employment Type : Permanent

    Career Level : Experienced Hire / Professional

    Pay Type : Salary + Variable Bonus

    Required Travel(%) : 0

    Exempt / Non-Exempt : N / A

    People Manager : Yes

    Application Deadline : 05 / 29 / 2018

    Req ID : 167974

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