Senior Project Manager (12-month Maternity Leave Contract) Vancouver, Prince George, Calgary or Edmonton
TELUS International
North Vancouver, BC, CA
36d ago

Join our team!

The Broadband Networks Operations team is looking for a dynamic, enthusiastic and driven individual with a proven track-record to join our Strategy and Business Enablement team.

As a Senior Project Manager, you will play a key role planning, executing and delivering both quick win and End-to-End projects in Broadband Networks (BBN).

In this role, you will collaborate across business units, and with key stakeholders to execute on initiatives with high complexity and / or business impact.

You expertise will help us drive innovation and continuous improvement in the best practices we deliver to our customers and BBN team members.

Here’s the impact you’ll make and what we’ll accomplish together!

Reporting to the Director of Business Strategy Development, this position is accountable for end to end project delivery, across a highly collaborative and capable group of BBN, CE, Channel and Marketing Channel team members.

In this role you will :

  • Work in partnership with our business partners to identify and develop execution plans to address gaps in End-to-End processes, systems, and training to ensure our Field Technicians are set up for success
  • Using you project management expertise, you will enable cross-functional teams to influence and deliver on BBN projects that help reduce customer effort, improve order quality, and simplify the Field Technicians' day
  • As an independent leader within Broadband Operations, you will bring thought leadership and best practices to the team and help us continually improve -
  • helping us expand our knowledge in project management, drive with agile type methodology, and create innovative quick win solutions for the BBN team and our customers

    Here's how We want to work with people who :

  • Have a passion for leading strategic programs and initiatives across multiple business units
  • Thrive in a fast-paced and changing environment by connecting with our partners and collaborating on building best practices
  • Are forward thinking and willing to try new ideas revolutionize our current End-to-End processes
  • Can clearly see things from the perspective of our customers and be champions for them while doing what's best for the business
  • Driven to learn new skills and knowledge
  • What can you expect from us?

  • Supportive and collaborative teamwork based culture
  • Passionate and focused environment open to new ideas and thoughts
  • Qualifications

    You're the missing piece of the puzzle

  • You’ll have a great background in managing large scale projects with multiple stakeholder groups, with different priorities and agendas
  • The ideal candidate will have solid experience dealing with ambiguous requirements and translating them into concrete project outcomes in the language of their specific audiences
  • You will have previously demonstrated leadership, problem solving, negotiation, communication and analytical skills with both internal and external stakeholders
  • It’s essential to have excellent all round communication and collaboration skills
  • This role requires someone who is not only highly motivated, creative and self-sufficient with the ability to work successfully under pressure but also a self-
  • started who thrives in ambiguous environments

  • Candidates with a Bachelor’s Degree in Business, Computer Science, Engineering, or equivalent education and / or experience would be preferred
  • A minimum of 3-5 years’ work experience managing projects or leading cross functional teams would be advantageous
  • Great-to-haves

  • Stakeholder management experience including senior executives is an asset
  • Agile project management experience (Scrum / Kanban environments) is an asset
  • PMP designation preferred, but not required
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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