Guest Services Captain
Fairmont Hotels & Resorts
Chateau Whistler, Whistler, Canada
2d ago

Summary of Responsibilities :

Reporting to the Senior Guest Services Captains, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, friendly and engaging service
  • Lead and supervise the Guest Services team while ensuring all service standards are followed
  • Handle guest concerns and react quickly, logging and notifying proper departments
  • Attend regularly scheduled departmental meeting
  • Assist in managing the departmental budget and scheduling Colleagues accordingly
  • Balance operational, administrative and Colleague needs
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned
  • Qualifications :

  • Previous leadership experience in guest services preferred
  • Previous Property Management System experience preferred
  • Computer literate in Microsoft Window applications preferred
  • Must have a valid BC Driver's Licence
  • University / College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Physical Aspects of Position (include but are not limited to) :

  • Frequent standing and walking throughout shift
  • Frequent lifting, up to 75 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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