Product Specialist
ABB
Saint-Laurent, QC, Quebec, Canada
32d ago

Tasks :

As part of the System Drives and Product Management team, your key areas of responsibility include :

  • Technical Support to Customers relating to Medium Voltage Drives Product & Installed Base related issues;
  • Installed Base mapping & monitoring for recording latest failures, site changes, site work, etc. using ABB tools;
  • Enhance the customer experience via rapid responsiveness and support for site product failures;
  • Proactively tracking and communicating product evolutions, quality & service notices from the factories;
  • Provide deep technical product support to the Engineering, Service & Operations Team’s;
  • Support the Sales & Proposals team as needed for deeper technical matters;
  • Provide technical expertise around drives systems including Transformers, Switchgear & Cooling Systems;
  • Be the voice of the customer to communicate needs for product evolution for future Product Releases;
  • Provide technical product training at both an engineering level internally and externally to customers;
  • Driving quality related issues to resolution in collaboration with the service, operation teams and factories;
  • Requirements :

  • Technical background (5-7 Years +) or relevant experience / engineering experience;
  • Technical drives and systems knowledge (Drives, Transformers, Switchgear, Cooling Systems);
  • Solid troubleshooting skills;
  • Excellent Communicator (Bilingual English French);
  • Sense of urgency around problem resolution;
  • Customer centric & quality driven mindset;
  • Organized and structured with good time management skills;
  • Good team player;
  • Self-starter and motivated to grow;
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