Desktop Support On behalf of our client, Procom is actively seeking a Desktop Support Specialist Desktop Support Job Details
Logging and monitoring of customer questions, issues and problems through resolution / completion.
Creation and maintenance of customer service request documentation through resolution
Provision of customer updates and status reports with regards to open customer issues as appropriate
Ensure problem resolution via the maintenance of appropriate action plan and / or project plan
Ability to prioritize workload with minimal supervision. Ability to make critical business decisions daily with minimal supervision.
Serve as primary escalation point for all problem / issues along with all members of the Support team.
Desktop Support Mandatory Skills
Desktop support experience
Windows 7 and Windows 10 troubleshooting experience
Customer service skills
Hardware troubleshooting experience
Windows 10 troubleshooting experience
iPhone support / mobile device management experience
Desktop Support Location Fort St. John Desktop Support Duration Desktop Support Start Date Immediate