Desktop Support
Procom
Fort St. John, BC Canada
4d ago

Desktop Support On behalf of our client, Procom is actively seeking a Desktop Support Specialist Desktop Support Job Details

  • Logging and monitoring of customer questions, issues and problems through resolution / completion.
  • Creation and maintenance of customer service request documentation through resolution
  • Provision of customer updates and status reports with regards to open customer issues as appropriate
  • Ensure problem resolution via the maintenance of appropriate action plan and / or project plan
  • Ability to prioritize workload with minimal supervision. Ability to make critical business decisions daily with minimal supervision.
  • Serve as primary escalation point for all problem / issues along with all members of the Support team.
  • Desktop Support Mandatory Skills

  • Desktop support experience
  • Windows 7 and Windows 10 troubleshooting experience
  • Customer service skills
  • Hardware troubleshooting experience
  • Windows 10 troubleshooting experience
  • iPhone support / mobile device management experience
  • Desktop Support Location Fort St. John Desktop Support Duration Desktop Support Start Date Immediate

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