Junior Project Manager
Toronto, ON, CANADA
32d ago

Position Summary

The purpose of this position is to facilitate high quality customer service and production coordination to SGS Canada external customers and internal staff and to ensure customer satisfaction.

You will ensure smooth workflows and timely and efficient production so as to maintain and optimize customer relationships.

You maintain accurate and timely documentation of all activities pertaining to customer jobs.

Essential Responsibilities, Accountabilities, and Results

  • Learn how to do Order Entry
  • Learn how to Opens dockets and assesses materials received
  • Learn how to enters data for all jobs and project alterations in system
  • Ensure all procedures for internal job costing are followed
  • Learn how to Orders barcodes
  • Ensure accurate information of design files, layouts, and specifications received from sales and / or customer and coordinates with appropriate sales and / or customer.
  • Information is used to complete Product Definition of each job.

    Production Coordination

  • Document any and all correspondence pertaining to each job
  • Coordinate and / or participates in art turnover meetings with SGS Production Manager(s) and operators to ensure correct transfer of information for job completion.
  • Ensure customer-supplied inks and stocks are received when necessary
  • Enter requisitions and coordinates outside services as required by Production department
  • Ensure PO numbers are received and quotes are prepared prior to job shipping
  • Complete sall shipping papers
  • Close out jobs within 48 hours of job shipping
  • File all current and accurate working materials in specified locations
  • Determine ink requirements for press, and customer review / approval if providing on-site customer support
  • Quality Control

  • Check all materials and proofs prior to being issued to customers to ensure accuracy and accordance with internal quality assurance standards
  • Approve internal colour work for jobs through liaison with Colour Manager
  • Customer Service Support

  • Answer all customer queries
  • Learns layout requirement for each customer and ensures prompt response to layout questions
  • Liaises with sales and / or customers to obtain missing information or materials. May communicate directly with customer depending on account structure
  • Participates in customer meetings (with or without sales staff) as an information source to ensure positive customer relations
  • Provides sales and / or customers with status of current jobs to ensure customers are kept updated
  • Advises sales and / or customers of any delays in meeting delivery dates
  • Advises production department of any special customer requirements
  • Liaises with front-end, sales, production, scheduler, and plants to ensure accurate and complete information is provided to complete jobs.
  • If providing on-site customer service, will communicate directly with customer production / scheduling staff

  • Liaises and works with suppliers to prepare orders to meet customer needs
  • Prepares documentation for customer press
  • Reporting and Follow-Up

  • Ensures any customer concerns or issues are addressed by advising Customer Service Manager / Account Manager and following up as necessary
  • Advises Customer Service Manager / Account Manager of any difficulty obtaining quotes or P.O. numbers
  • Competency Requirements

  • Exposure to using Illustrator, Photoshop, and general knowledge of the Adobe Creative Suite
  • Minimum Education and Experience Requirements

  • Working toward completion of post-secondary university or college degree, preferably in graphics communication management, design, or similar
  • Solid experience in customer service
  • Understanding of the graphics packaging industry
  • Strong knowledge of job costing procedures
  • Excellent organizational and time management skills
  • Excellent interpersonal and communications skills, both written and verbal
  • Proven customer service skills and ability to deal effectively with difficult customer situations
  • Proven team player
  • Ability to multi-task in high-pressure situations
  • Ability to work with minimal supervision
  • Physical Requirements

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical requirements are commonly performed in this job.

    There are times, on occasion, when the employee may be asked or expected to perform duties with physical requirements that are different from those listed here.

    It is the employee’s duty to notify the management of any physical limitations or inability to perform a certain task.

  • Regularly required to sit; use hands to finger, handle, or feel and talk or hear
  • Frequently required to stand; walk and reach with hands and arms
  • Occasionally lift and / or move up to 10 pounds
  • Vision, color vision and ability to adjust focus
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