Call Center Agent – 12 Month Contract
Lannick Group of Companies
Mississauga, Canada
23d ago

This group calls past due accounts that have missed one month of payments. Some of these examples are mortgages, lines of credit, loans and credit cards.

This centre is focused more so on the customer service piece, but also has a collections component to it. They are responsible for delivering on the organization’s commitment to being the bank that defines great customer experience within an account management call centre environment.

Training : 3 weeks of training Monday to Thursday 1 : 30pm to 9 : 30pm and Friday 8am to 4pm, after which candidates will be assigned to their regular shifts.

Working Hours : variable hours, 20-37.5 per week, call center hours are between 9 a.m. and 10 p.m., 7 days a week. Applicants must be available to work evenings and weekends.

About the Opportunity

  • Accountable to collect on delinquent and over limit accounts while maintaining a high standard of efficiency and customer service focus within an account management call centre environment
  • Identify reason for arrears and negotiate payment arrangements
  • Work with customers to identify opportunities for referrals and structured payment plan options
  • Deliver high quality and professional customer service by reviewing, analyzing and diffusing potential client complaints or escalations
  • Strive to meet and exceed performance objectives
  • About You

  • 2 or more years of call centre based customer service experience
  • Excellent verbal and written communication skills
  • Candidates with prior banking or financial services experience will be preferred
  • Previous collections experience is an asset
  • Strong data entry skills, high attention to details
  • Minimum high school education
  • $18 / hour

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