Position Overview BCAA has been recognized as one of Canada's 50 Best Employers for 2016! Evo Car Share Evo Car Share is hiring a Regular Full Time Field Fleet Technician.
The Fleet Field Technician role is primarily responsible for helping to achieve a high quality member experience with our fleet of vehicles and the locations where they reside.
This role is also responsible for providing technical support for a large fleet of vehicles distributed throughout Vancouver.
Key Responsibilities Include
Works under the guidance of the Senior Manager, Operations & takes work direction from the Associate Manager, Fleet Operations :
Provides rapid response to all 3rd level support vehicle tickets (damage, accident, telematics troubles) and determining best course of action for fast resolution of each vehicle ticket.
Troubleshooting vehicle problems and dealing with fleet-specific enquiries.
Photograph and record damages of vehicles for review by Associate Manager.
Inspect; document and determines best course of action for any vehicles involved in accidents or major damage reports from members.
Work with Associate Fleet Manager to test, diagnose, service and repair in vehicle telematics equipment in most cost effective manner.
Perform minor repairs, battery boosting, buffing or minor touch-ups.
Distributes and collects damaged vehicles to external repair partners to Evo’s quality standards.
Work with Associate Fleet Manager to prepare cars for in-fleeting and de-fleeting.
Drives vehicles to various locations for cleaning, maintenance and repairs.
Prepares cars for in-fleeting and de-fleeting.
Responsible for random spot checks of cleanliness, fuel level, settings of vehicles to assess quality of work of external maintenance partner.
Performs light maintenance functions such as swapping control boxes and changing tires.
May clean in and around the parking spaces and signage as well as snow removal where necessary
Liaises with others on the team, Member Service and Marketing, to fulfill all cross-functional requirements
Other duties as assigned.
Grade 12 education with level 1 or 2 automotive or electrical apprenticeship
Minimum 2 years of work experience in the automotive or rental industry
Ideally experience in a startup environment
Communication or telematics experience a plus
Other Skills :
Proven knowledge of, and passion for automobiles and the sharing economy
Demonstrated superior communication skills both verbally & written
Demonstrated ability to interact with members in a professional manner
Proven ability to work with simple electronics, and other power tools
Must have strong skills in technical configuration and installation, documentation generation, and quality assurance processes.
Demonstrated adaptability to adjust to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
Proven willingness to learn and apply new knowledge and skills.
Demonstrated ability to work efficiently and manage time independently
Familiarity with the geography of Vancouver area
Must be able to provide a clear drivers’ abstract, annual renewal required
Must successfully pass a background check, which may include a criminal, credit, credential check.
Must provide a Drivers Abstract
Division CBU Job Status Regular Full Time (RFT)