Fleet Technician - Evo Car Share
Burnaby, Canada
10d ago

Position Overview BCAA has been recognized as one of Canada's 50 Best Employers for 2016! Evo Car Share Evo Car Share is hiring a Regular Full Time Field Fleet Technician.

The Fleet Field Technician role is primarily responsible for helping to achieve a high quality member experience with our fleet of vehicles and the locations where they reside.

This role is also responsible for providing technical support for a large fleet of vehicles distributed throughout Vancouver.

Key Responsibilities Include

Works under the guidance of the Senior Manager, Operations & takes work direction from the Associate Manager, Fleet Operations :

  • Provides rapid response to all 3rd level support vehicle tickets (damage, accident, telematics troubles) and determining best course of action for fast resolution of each vehicle ticket.
  • Troubleshooting vehicle problems and dealing with fleet-specific enquiries.
  • Photograph and record damages of vehicles for review by Associate Manager.
  • Inspect; document and determines best course of action for any vehicles involved in accidents or major damage reports from members.
  • Work with Associate Fleet Manager to test, diagnose, service and repair in vehicle telematics equipment in most cost effective manner.
  • Perform minor repairs, battery boosting, buffing or minor touch-ups.
  • Distributes and collects damaged vehicles to external repair partners to Evo’s quality standards.
  • Work with Associate Fleet Manager to prepare cars for in-fleeting and de-fleeting.
  • Drives vehicles to various locations for cleaning, maintenance and repairs.
  • Prepares cars for in-fleeting and de-fleeting.
  • Responsible for random spot checks of cleanliness, fuel level, settings of vehicles to assess quality of work of external maintenance partner.
  • Performs light maintenance functions such as swapping control boxes and changing tires.
  • May clean in and around the parking spaces and signage as well as snow removal where necessary
  • Liaises with others on the team, Member Service and Marketing, to fulfill all cross-functional requirements
  • Other duties as assigned.
  • Education :

  • Grade 12 education with level 1 or 2 automotive or electrical apprenticeship
  • Experience :

  • Minimum 2 years of work experience in the automotive or rental industry
  • Ideally experience in a startup environment
  • Communication or telematics experience a plus
  • Other Skills :

  • Proven knowledge of, and passion for automobiles and the sharing economy
  • Demonstrated superior communication skills both verbally & written
  • Demonstrated ability to interact with members in a professional manner
  • Proven ability to work with simple electronics, and other power tools
  • Must have strong skills in technical configuration and installation, documentation generation, and quality assurance processes.
  • Demonstrated adaptability to adjust to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
  • Proven willingness to learn and apply new knowledge and skills.
  • Demonstrated ability to work efficiently and manage time independently
  • Familiarity with the geography of Vancouver area
  • Must be able to provide a clear drivers’ abstract, annual renewal required
  • Background Check

  • Must successfully pass a background check, which may include a criminal, credit, credential check.
  • Must provide a Drivers Abstract
  • Division CBU Job Status Regular Full Time (RFT)

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