Director of Catering & Conference Services
FRHI
Winnipeg, Canada
37d ago

Summary of Responsibilities :

Reporting to the Manager Position Title, responsibilities and essential job functions include but are not limited to the following :

Implements policies and procedures to ensure a successful transition of a group’s requirements through the team’s administration of group resumes and BEO’s, as well as pre-

con meetings and internal operational meetings.

Prepares weekly, monthly, quarterly and yearly catering reports (both forecast and pace).

Actively seeks new business and catering events through prospecting and booking business to meet and exceed budgeted revenues.

Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.

Setting goals and activities with Catering Managers, Catering Coordinators.

Targeting, soliciting and penetrating new accounts for home property

Conduct weekly and monthly meetings with all Catering personnel to review current and future catering activities and goals.

Conducts site inspections and food tastings with prospective and repeat customers, to ensure we understand the needs of the guests and exceed their expectations during their program.

Works closely with the DOSM / Sales Managers to ensure all contractual terms agreed upon are carried out and maximizes function space for the highest profitability of the hotel.

Attendance at rate strategy meetings and regularly scheduled Sales & Catering Departmental meetings and group business meetings.

Liaison between hotel and in-house AV supplier to maximize audio visual revenues.

Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients.

Develops, energizes and leads a motivated, competent and cohesive team through the implementation of the approved incentive program and performance management programs.

Prepare an annual budget for approval and administer that budget in a fiscally responsible manner.

Develop annual business plans for the department in conjunction with the Director of Sales & Marketing.

Responsible for the hiring process and training of new Catering team members.

Balance operational, administrative and Colleague needs.

  • Follow all safety policies.
  • Other duties as assigned.
  • Qualifications :

    Minimum of 4 years’ experience in Hotel Catering Management or Sales Management

    Ability to focus attention on guest needs, remaining calm and courteous at all times

    Excellent communication skills, both written and verbal required

    Proven ability to plan and organize events effectively, with an acute sense of detail

    Working knowledge of Sales & Catering, Property Manager and Windows based applications required

  • CMP certification required
  • Experience in Food & Beverage with broad operational knowledge

    Degree in Hotel / Restaurant Management or related discipline an asset

    Visa Requirements : To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada.

    We do not provide offer letters to applicants seeking to get their work visas. Applicants must have their work visas in place prior to applying.

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