At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills.
Follow a path that lets your talents shine.
Job Description : Role Summary :
Role Summary :
The Brighter Way is an innovative management system based on Lean principles that we've been introducing at Sun Life so we can continue to put the voice of the customer at the heart of everything we do.
The Senior Lean Solutions Consultant leads transformation and improvement to enhance customer service and eliminate waste through value stream and management system designs.
You are a results-oriented, proven contributor with a track record of leading projects to design and implement process improvements that deliver measurable and sustainable results.
You are a strong communicator who is able to influence teams across business units to collaborate towards execution. You thrive in a fast-
paced, dynamic environment, deal well with ambiguity and are willing to roll up your sleeves to get things done.
Main Accountabilities : :
Assess the performance and capability of processes and operational groups
Identify opportunities and champion proposals for improvement
Design efficient and effective process solutions
Manage the controlled deployment of process and operational changes
Conduct Kaizen events and facilitate problem solving sessions with operations teams
Lead project management activities including planning, scheduling, governance, and execution to successful completion, including maintaining full documentation of the project lifecycle
Deliver BWMS across Corporate and Enterprise Services, including :
diagnose, scope and plan for the deployment of the BWMS;
collaborate on the customization and improvement of the core components of the BWMSto support high performance at SLF;
deploy best practices related to Lean management tools and routines to support the execution of the BWMS such as using Voice of the Customerreporting, process mapping, waste identification tools, aligned key performance indicatormetrics, workflow boards, Gemba activity, process confirmations, problem solving tools, capacity management tools as well as continuous improvement activities; and
support process confirmations and ongoing consultations required to maintain BWMS certifications and overall BWMS effectiveness throughout SLF
Partner with Centre of Excellencepeers to share and build Lean Sigma knowledge and skills to create a common approach to embed and sustain practice standards
Be a consistent and strong contributor to the Lean Solutions team by providing continuous improvement ideas for improving our own productivity and management practices
Commit to self-development towards mastery of Lean Six Sigmapractices, tools and methodologies, project management principles and industry knowledge
Drives for change through a strong ability to influence business partners and execute ideas through to completion
Communicates openly and directly with various stakeholders to prioritize work deliverables and competing priorities
Operates with a strong understanding of the economics linking inputs to outputs and the value proposition of any work undertaken
Builds context by pushing beyond "how things are done" to understand "why" and uncover the underlying principles shaping the business
Optimizes operational productivityand management system effectiveness
Excels in an ambiguous environment, developing structure and yielding consensus with a diverse client group
Creates and maintains strong relationships across the organization at all levels
Education and Experience :
University Degree in business or related field and / or 7+ years of relevant management experience with increasing responsibilities
Formal training in Lean / Lean Six Sigma preferred, including Lean, Six Sigma, Kaizen, 5S and other Lean disciplines connected with cross functional team leadership of business improvements;
LMS and / or LSS Black Belt certifications preferred
Demonstrated analytical, facilitation and change management skills, along with experience managing complex process improvement projects
Hands-on knowledge and application of Lean, Six Sigma, CMMI / ITIL or other relevant process improvement methodologies preferred
Expert level knowledge of MS Excel, MS PowerPoint, MS Project, and MS VISIO
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-
mail a request to thebrightside sunlife.com
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted
Job Category : Business Analysis - Process
Posting End Date : 21 / 06 / 2018
21 / 06 / 2018