Director Communications, International Banking
Toronto,   Ontario, Canada
35d ago

Join the Global Community of Scotiabankers to help customers become better off.


The Director is a key member of the International Banking and Digital Communications team which oversees the promotion and protection of the Scotiabank brand, and plays a key role supporting the overall success of the International Banking business and the Bank’s strategic priorities.

The Director is responsible for developing and implementing a compelling narrative, ongoing communications strategies, and impactful communications plans for the International Banking (IB) business line in Canada and the 36 markets where IB operates, with emphasis in the Pacific Alliance countries (Mexico, Peru, Chile and Colombia).

It will lead complex cross-functional initiatives and work closely with a diverse range of stakeholders to deliver on IB’s business objectives.

He / she will provide ongoing strategic communication support to the IB leadership team and lead the creative development, project management and oversight of multiple executive and corporate communications initiatives of significant complexity.


1. Champions a customer focused culture to deepen customer relationships and help advance the bank’s strategic priorities.

2. Oversees and aligns communications strategies for international markets (36 countries) with emphasis in the Pacific Alliance countries (Chile, Colombia, Mexico and Peru).

3. Develop and execute communication activities, including :

Develop and refresh the International Banking narrative, communications strategy, communications plans and other relevant milestones in alignment with the Bank’s global narrative and priorities.

Lead proactive communications strategies and message development, coaching and advising leaders, writing, production, and distribution of messages.

Develops strategies to protect and enhance the reputation of the Bank.

Ensure appropriate coordination and alignment of communications strategy and programs in international banking.

4. Leads and designs creative, robust, multi-media, strategic communication plans for International Banking by :

Creating robust, multi-media, strategic communication plans.

Meeting executive communications needs for business programs and initiatives.

Proactively communicate the International Banking strategy and ongoing execution of communications plans to enhance the profile of leaders and initiatives with external key audiences.

Develops issues management strategies and plans to protect the reputation of the Bank.

5. Work closely with the VP and IB leaders to integrate traditional media with social media communication plans by :

Working with media and influencers to advance communication plans and goals to position the Bank as a banking leader in our key markets.

Providing media and social media support.

Establishing mechanisms to execute communications plans and achieve global alignment with countries, teams and departments across the Bank.

6. Contribute to the effective functioning of International Banking and Digital Banking Communications team by :

Facilitating a culture of open and honest communication by actively participating in and contributing to the generation of new ideas and approaches.

Building effective working relationships with key partners within and beyond Digital Banking, Global Communication, Finance, Operations, Compliance, HR, Marketing, and others.

7. Actively pursue effective and efficient operations of his / her area by :

Ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML / ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML / ATF Global Handbook and the Code of Conduct.

8. Champions a high performance environment and implements a people strategy to :

Attract, retain, develop and motivate his / her team by fostering an inclusive work environment; communicating vison / values / business strategy and managing succession and development planning for the team.

  • University Degree.
  • University Degree.
  • Fluency in English and advanced Spanish is required.
  • 12+ years of experience in corporate communications, financial communications, digital banking, project management, marketing communications and / or public relations.
  • Proven strategic planning skills and exceptional written communication skills with a demonstrated ability to communicate and drive audience engagement.
  • Knowledge and experience communicating via print, web, visual media and emerging communication platforms.
  • Social media with demonstrated experience leveraging the latest communication vehicles to effectively communicate with key audiences.
  • Working knowledge of financials and experience in the financial services industry including digital banking an asset.
  • Excellent written and verbal communication skills.
  • Excellent project management skills.
  • Strong interpersonal, communications and relationship management skill.
  • Accredited Business Communicators, IABC or CPRS, Canadian Public Relations Society desired.
  • Location(s) : Canada : Ontario : Toronto

    As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries.

    We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

    Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know.

    We will work with you to provide as seamless a recruitment experience as possible.

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