Join our team
You are a highly motivated and energetic Individual with 3-5 years’ of experience in the implementation and management of large scale Unix based server infrastructures for 24x7 mission critical enterprise class environments.
You will be accountable for the implementation, on-going operation and support of complex Unix based server environments, VMware virtual infrastructure and vBlock Converged Infrastructure.
You will also have experience in the areas of root cause analysis, resource management, performance management and capacity planning.
Here’s the impact you’ll make and what we’ll accomplish together
Respond to escalations received from any team on server problems
Participate in various team & project meetings
Be responsible for the creation and maintenance of operational support documentation
Provide solid expertise to implement and support complex Unix OS based infrastructure
Maintain service levels as per the established Service Level Agreements (SLAs)
Proactively look for deficiencies and make suggestions to improve infrastructure and processes in order to improve availability and serviceability of the infrastructure
Work closely with Database Administrators, Storage Analysts, Application Support, Environment Management and other groups in order to provide fast problem resolution and to improve the client experience
While assigned to a project, actively participate and engage to deliver on time and within budget
Proactively look for opportunities and make suggestions to improve system availability and save cost
Involve and participate in resource management and the development of capacity plans based on historical trends and business drivers
Be aware of new directions in the areas of operating systems, computer systems
Determine level of availability for business requirements when implementing new designs
Identify and document availability shortfalls and develop corrective action plans
Functional Competencies : Solid expertise in managing large scale enterprise server infrastructure using Unix based operating systems in a 24x7 mission critical production environments Experience with enterprise Unix based server platforms such as Red Hat Linux, Sun Solaris and / or IBM Advanced Interactive eXecutive (AIX) Experience in VMware virtual infrastructure Experience in Cisco Unified Computing System (UCS) Manager, Cisco Nexus switches & Multilayer Director Switches (MDS) is highly desirable Experience in Vblock converged infrastructure and / or SAN storage administration will be an added advantage Experienced in the troubleshooting of problems involving knowledge of server, networking, storage and database technology Experienced in performance monitoring and performance tuning of large Unix based computer systems;
capable of identifying performance bottlenecks and proposing solutions to them Experienced with managing server infrastructure used by large database management system (DBMS) instances like Oracle Experience with backup-
and-recovery methodologies Ability to perform end-to-end : Operating Systems (OS), network layer, Input / Output (I / O), storage area network (SAN), application, performance monitoring and tuning Knowledge of networking concepts such as the Transmission Control Protocol / Internet Protocol (TCP / IP), switching, routing, firewalls, load-
balancing, proxy Knowledge of system(s) backup tools : Veritas NetBackup Full system development and life cycle management experience
Core Competencies : Committed to professionalism and excellence in customer service Committed to team goals and success through cooperation Strong organization skills;
ability to plan, coordinate and monitor a significant number of simultaneous tasks in an environment of shifting priorities Good problem solving skills Ability to exercise sound judgment and decision-
making Committed to continuous development of skills and knowledge
You’re the missing piece of the puzzle
Work well as part of a team supporting Information Technology (IT) Infrastructure for a large organization
Administration of Unix based Enterprise Server Platforms : Red Hat Linux, Sun Solaris, IBM Advanced Interactive eXecutive (AIX)
Experience with large scale Linux implementations in both physical and virtual environments
Experience in VMware virtual infrastructure environment
End-to-end advanced system troubleshooting and root cause analysis
End-to-end performance monitoring and tuning
Cisco server management using Cisco Unified Computing System (UCS) Manager will be highly desirable
Proficient in shell scripting : sh, ksh, perl
Resource Management and capacity planning
Participate in an on-call pager rotation providing 24X7 escalation support
Knowledge of Vblock converged infrastructure and / or EMC VMAX, Xtrem IO SAN storage system will be an added advantage
Post-secondary diploma / certification is required
3-5 years of equivalent experience
Networking experience with Cisco Nexus switches, Multilayer Director Switches (MDS) will be an asset
University degree is an asset
Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.
Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.
Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.