Business Analyst / Consultant
WTS Paradigm, LLC
Repentigny, QC, US
11d ago

If opportunity doesn’t knock, build a door. - Milton Berle

Come build your door with us. It’s what we do here.

At WTS Paradigm, we make world-class software and deliver high-quality professional services for the building products industry.

Our success is tied directly to our customers’ success, so we do what it takes to make sure they’re successful. And we know that we couldn’t do it without our awesome employees.

Our award-winning office space lets you work where you prefer at your desk, in a collaborative space, in a private enclave.

Whatever suits you and lets you get your work done. We’ve got a ton of options to unwind during the workday. Grab a game of pool, play some ping pong, sit back and relax on the deck, or even plop down in front of a gigantic projection TV.

We’re sure you’ll enjoy all the standard perks, like delicious free coffee. We’ve got some extra-cool perks too, which you won’t find anywhere else.

An employee favorite is our annual company-wide scavenger hunt in downtown Madison.

If you thrive in a dynamic, creative, professional, and fun environment, WTS Paradigm could be the breath of fresh air you’ve been looking for.

Check us out! We’d love to hear from you.

We are currently seeking a Business Analyst / Consultant to join our Middleton, WI Office.

Position Summary :

As a Business Analyst / Consultant , you will be responsible for working directly with our customers to plan and execute the details required to successfully implement and support WTS Paradigm’s enterprise software.

In addition, you will advise our customers on best practice system design and business process refinement. Responsibilities include managing multiple engagements, meeting deadlines and objectives, and clearly communicating with both internal and external stakeholders and project team members.

Essential Functions of the Role :

  • Interact directly with external customers to consult on sales, operational, manufacturing, and product configuration needs;
  • as well as WTS software and industry best practices

  • Complete WTS software configuration, testing, training, and issue resolution
  • Analyze and document detailed business and functional requirements and customer workflows to assist in building overall project scope
  • Make recommendations on project strategy to successfully implement WTS software;
  • Analyze customer business requirements against existing application functionality; propose solutions including system configuration, process changes, and software enhancements.
  • Maintain regular verbal and written contact with customer project teams via weekly project status calls, remote working sessions, email, and issue tracking tools
  • Work on multiple projects of various sizes
  • Become an expert with WTS products and services : Understand how to support both implementing and live customers Proactively learn about new features and technologies Provide recommendations to customers on features that pertain to them
  • Position Requirements :

  • Bachelor’s Degree or Associates Degree
  • 1+ years of experience in a Business Analyst, Project Management, Software Implementation (as a vendor or customer), or relatable role
  • Critical thinking, requirement gathering skills, and proven problem-solving skills
  • Strong customer service focus
  • Strong written and verbal communication
  • Ability to translate technical concepts to people without technical expertise
  • Strong organizational skills; attentive to detail and excellent follow-through
  • Self-motivated and resourceful, with strong interpersonal skills; able to work individually as well as with a team
  • Able to adapt to changing demands and manage multiple priorities in a fast-paced environment
  • Some travel required
  • Knowledge of software, development, and / or implementation practices is preferred
  • Valid passport or ability to obtain passport that allows for travel outside of the US is required.
  • Apply
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