Technical Services Representative - polyolefin pressure pipe or carbon black
3coast
Brantford, ON
12d ago

Job Description :

This Client is a leader in the fields of masterbatches, toll compounding and grinding services.

Primary markets are film, pipe and rotomolding.

They are currently looking for a Technical Services Representative (TSR) at their Brantford, Ontario Technical Center.

The Technical Services Representative (PE Pressure pipe and CB masterbatch) is responsible for responding to technical inquiries from the customer as well as leading related product development, customer trials and qualifications.

The TSR works in tandem with the Market Manager-Pipe and Regional Sales Managers (RSM) to provide technical support to existing and new customers.

The TSR is responsible for visiting customers to provide technical support, coordinating and performing follow up analysis and product development, preparing technical reports and product samples, presenting technical analysis.

This position acts as the primary technical resource for polyethylene pressure pipe masterbatches and carbon black masterbatches across the company as well as the regional technical resource for all proprietary (pipe, film, rotomolding) products.

A combination of sales, technical service or processing experience in polyolefin pressure pipe is required.

Should have in-depth knowledge of pressure pipe technical including industry (PPI) standards, testing requirements, qualifications procedures, formulations and performance properties of the materials.

Minimum of 5-7 years technical experience specifically in polyolefin pressure pipe and / or carbon black masterbatch.

Responsibilities :

Develop products and coordinate testing, qualifications and industry approvals (PPI) to meet technical and customer needs.

Conduct customer trials. Suggest and qualify alternate raw material suppliers.

Provide exceptional customer service to ensure customer contract requirements are met. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Identify quality control issues and provide resolution.

Increase customer relationships through continuous customer interaction and visits.

Create and develop technical reports. Ensure finished product analysis is complete.

Exceptional understanding of process and technical requirements.

Confer with customers, sales and product management to assess product and equipment needs to determine technical requirements to promote the sale of company products, and to provide sales support.

Works closely with customer service representative to fulfill customer requirements. Is proficient in CRM application to extract information and keep current on customer activities.

Maintain and ensure company meets regulatory compliance requirements through various government agencies and associations (e.

g. FDA, MSDS, DS, CONEG, etc.) Processes the necessary paperwork and compliance coding.

Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-

specific solutions. Writes technical reports and papers as needed based on customer samples and technical product analysis.

Diagnose potential problems.

Prepare and deliver technical presentations that explain products or services to customers and prospective customers.

Participates and presents at various tradeshows, conferences, supplier and sales meetings. Is the subject matter expert in pressure pipe and carbon black masterbatches.

Responsible for adherence to travel policy guidelines and booking of travel arrangements. Submission of accurate and timely business expense reports.

Extensive overnight travel is required.

This position reports to the Technical Services Manager.

Qualifications :

A Bachelor or Master’s degree in chemical, materials or polymer engineering.

A combination of sales, technical service or processing experience in polyolefin pressure pipe is required.

Should have in-depth knowledge of pressure pipe technical including industry (PPI) standards, testing requirements, qualifications procedures, formulations and performance properties of the materials.

5-7+ years of technical experience specifically in polyolefin pressure pipe and / or carbon black masterbatch.

Required experience : in polyolefin pressure pipe - 1 year; Technical Support - 1 year.

Exceptional knowledge of principles and methods for showing, promoting, and selling technical products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Excellent oral and written communication required.

Willing to work independently and / or in a group to achieve sales goals and objectives.

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