Sr. Systems Administration Engineer – Commercial Cloud/IoT Engineer
GE Capital
Quebec; San Ramon
6d ago

Role Summary :

This role is to be part of the primary operations expertise in delivering high quality service and maintenance support direct to our clients for our Intelligent Buildings solutions

Essential Responsibilities :

You will be part of a highly skilled team working directly with the client’s teams and GE teams to ensure successful system and business operations.

You will work with engineering teams on bug fixes, new solutions, field validations, roll out plans as well as helping identify root cause and reproduction of system issues.

You will be challenged to bring new ideas and changes to process to ensure successful SLA and delivery process.

In addition, you will :

  • Responsible to build and maintain process and tools to bring operational services, software deployment, application monitoring and performance testing
  • Understand the entire client ecosystem, including GE systems, and contribute to system-wide trouble shooting sessions
  • Managing both internal and external communications for scheduled maintenance, incidents and outages. Upgrades and release reviews
  • Design, Test and deliver infrastructure to improve availability, scalability, latency, and efficiency of our products and platform
  • Supports engineering organization to build applications fast and right keeping the cost optimal
  • Ensure monitoring and management tools are integrated with our products, applications, and environments with alerts for standard and exceptional operations conditions
  • Be a strategic partner to Product Management and Engineering teams to better understand their needs and provide troubleshooting, performance tuning, and historical analysis
  • Design and build advanced automated Infrastructure deployment frameworks
  • Create and manage dashboards to monitor our products and platform
  • Qualifications / Requirements :

    Basic Qualifications :

  • BS / MS degree in Computer Science or related technical field, or equivalent practical experience
  • 8+ years of system engineering / administration experience in large scale SaaS environment
  • Eligibility Requirements :

  • Legal authorization to work in the U.S. is required. GE may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills
  • Must be willing to participate in 24 x7 on-call rotation and work with global teams
  • Desired Characteristics :

    Possesses strong IT and SW system ownership and analysis capability

    Able to own the issues and drive solution with a global team

    Experience in working in an Agile SDLC

    Able to analytically and trouble real time server client system, that has a hardware and cellular communication system

    Linux / Unix system administration experience

    Experience in operating on public cloud infrastructure such as AWS or Azure

    Deployment & Automation and Configuration Management tools : Artifactory, Ansible (or Puppet) and Jenkins

    Experience in running and supporting Kubernetes cluster

    Experience in automating the commissioning and decommissioning of environments in least amount of time

    Able to build automation and tooling to support SLAs up to 99.999%.

    Experience in maintaining and managing Hadoop

    Experience in Docker Containerization

    Experience in AWS CloudWatch, WAF, ECR, RDS

    Experience in auto deployment, scaling and operationalizing using tools like Kubernetes and Helms

    Operational knowledge in DSE or Apache Cassandra and maintain the High Availability and high performance of the cluster

    Administrative knowledge in Hadoop environment or similar Big Data ecosystem is a plus

    Experience with Monitoring and Logging tools such as elasticsearch, LogStash, Kibana, Nagios or Splunk

    Must be able to work independently with minimal supervision

    Understands and knows how to procure DR strategy to support the product lines

    Deep expertize in load balancing techniques and strategies

    Well adverse of security compliances

    Excellent written and verbal communication skills. Ability to read, write and interpret business and technical documents

    Articulate the need for scalability and understand the importance of improving quality through testing

    Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs

    Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately

    Work directly with service engineers to help reproduce and resolve customer issues

    Drive customer communication during critical events and lead retrospective meetings

    Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance

    Write tutorials, how-to videos, and other technical articles for the customer community and knowledge base articles and keep them up-to-date

    Work on critical, highly complex customer problems that may span multiple services

    Participate in 24 x7 on-call rotation and work with global teams

    Collaborate with cross functional stakeholders

    Provide mentorship and guidance to team members

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