Manager, Travel Claims & Assured Assistance
RBC
Mississauga, Ontario, Canada
7d ago

What is the opportunity?

Flexibility to work until 8 : 00 pm.

Will rotate on calls after 8 : 00 pm when required.

24 / 7 work environment.

As the Manager, Travel Claims & Assistances, you will be responsible for the managerial activities related to a 24 hour multilingual travel & claims assistance contact center along with the co-

ordination of operational activities.

Managerial activities include developing, coaching and engaging the Travel & Claims Assistance call center staff.

You will also focus on enhancing customer experience as well as assisting in resolving client concerns / issues

What will you do?

  • Build employee performance and engagement by leading, coaching, evaluating and developing staff
  • Monitor and respond to Customer Satisfaction survey results to deliver exceptional customer experiences
  • Identify and participate in improvements to enhance the customer experience
  • Participate in the implementation of new business or relaunches of existing lines of business
  • You will support our external and internal clients throughout the life of a policy and claim.
  • What do you need to succeed?

    Must-have

  • Minimum 2 years’ experience in Travel or Claims Assistance
  • Sound knowledge of the insurance industry
  • Proven people management, leadership or coaching experience
  • Superior communication skills, both verbal and written.
  • Flexibility to work until 8 : 00 pm.
  • After 8 pm, will rotate on calls if any emergencies.

    Nice-to-have

    Post-Secondary education or the equivalence

    Call Centre experience, an asset

    Bilingual (French & English) an asset

    About RBC

    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.

    We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

    We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S.

    and 37 other countries.

    For more information, please visit rbc.com.

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    Inclusion and Equal Opportunity Employment

    RBC is an equal opportunity employer committed to diversity and inclusion.

    We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal / Native American status or any other legally-protected factors.

    Disability-related accommodations during the application process are available upon request.

    City : Mississauga

    Address : 6880 Financial Drive

    Work Hours / Week : 75 hours / bi-weekly

    Work Environment : Call Centre

    Employment Type : Permanent

    Career Level : Experienced Hire / Professional

    Required Travel (%) : 0

    Exempt / Non-Exempt : N / A

    People Manager : Yes

    Application Deadline : 07 / 23 / 2018

    Req ID : 168481

    Posting Notes : SF : EFC; SF : JB

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