Inside Sales Representative
BLACK DIAMOND GROUP
Stoney Creek, ON
8d ago

BOXX Modular (Canada) rents, leases and sells temporary and permanent modular buildings, including standard buildings ready for immediate delivery and custom-

designed solutions. We work with our customers to design and deliver customized solutions, and provide additional services such as delivery and installation, furniture rentals and other add-ons.

We offer career, not a job in an environment known for strength, flexibility and brilliance. Like a diamond we look for people who will grow stronger and shine brighter in a fast pace and challenging environment.

We have a permanent position for a : Inside Sales Representative in Stoney Creek, ON

Reporting to the Branch Manager the Inside Sales Representative will work cooperatively with outside sales and other members of the BOXX Modular team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

Duties and Responsibilities

The Inside Sales Representative performs all of the following duties :

  • Supporting a branch’s sales team including creating sales documents and proposals, qualifying customers, researching leads, routine inquiries and information requests, generating reports related to sales activities and revenue data, as well as handling customers and prioritizing customer requests while the sales team is out of the office
  • Generate new and repeat sales by providing product and technical information in a timely manner
  • Determine customer requirements and expectations in order to recommend specific products and solutions
  • Recommend alternate products based on cost, availability or specifications
  • Present price and terms in accordance with standard procedures
  • Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
  • Increase sales and average order size by means of cross-selling, up-selling, and add-on sales
  • Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
  • Contact customers following sales / rentals to ensure ongoing customer satisfaction and resolve any complaints
  • Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals
  • Identify trends in customer satisfaction or dissatisfaction
  • Communicate to the Branch Manager unexpected increases or decreases in demand for products
  • Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
  • Follow company policies and procedures
  • Present a professional image at all times to customers and vendors
  • Other duties as required
  • Qualifications

  • 2 years previous sales experience would be an asset
  • Completion of post-secondary degree in marketing or business may be required
  • Must have a valid class 5 driver’s license
  • Must be fluent in English both oral and written
  • BOXX Modular (Canada) is a business unit of Black Diamond Group. Black Diamond rents and sells modular space solutions and workforce accommodation solutions to customers in Canada, the United States and Australia.

    In North America, we also provide specialized field rentals to oil and gas industries. We serve diverse sectors including oil and gas, mining, power, construction, engineering, military, government, and education.

    For more information about Black Diamond Group, please visit

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