Production Support Analyst
Planet4iT
Toronto, ON, CA
26d ago

$60,000 - 80,000

An excellent career opportunity is available for a strong Technical Production

Support Analyst to join an exciting and growing organization. Responsibilities

include managing incidents, including reproduction of issues using replicated

environments, clarification of workflows or system behaviour, thoroughly

logging incidents, and escalation to development as needed. You will also :

Effectively perform root cause analysis of issues and report the outcome

Establish, build and grow relationships with staff through effectively and

consisten communication

Liase with 3rd party providers / suppliers as required

Work within a team, to manage and resolve incidents via phone phone and / or

email, etc.

The successful applicant will have :

2-4 years of experience in a technical role supporting critical computer

systems in a 24 / 7 environment

Ability to logically and analytically troubleshoot software and to discuss

issues with various stakeholders throughout throughout the company

Exceptional attention to detail and ability to work with a high level of

accuracy

Exceptional communication skills in English : verbal, written and listening

Good understanding of the SQL language and ability to write queries

Excellent computer knowledge, proficiency in internet technologies and

software development principles

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