Job Description :
Company Overview : Our client offers essential home services to customers across Canada keeping homeowners warm in the winter, cool in the summer and with an endless supply of hot water.
Our client is a $600 million business today having doubled in size over the last 5 years. Our client's portfolio consists of over 1.
7 million residential rental assets in Ontario and is North America’s largest portfolio of rental water heaters. It is also Canada’s largest heating and cooling company.
What has remained core to the business in our fast growing company is the continual development of strong customer relationships and loyalty, and investment in team members and systems necessary to cost-
effectively and efficiently manage the business.Past performance and future plans demonstrate that the business is doing the right things in its quest to become the destination of choice in its vertical by offering consumers products and services they want and value.
The organization is well positioned to continue to out-perform others in a competitive marketplace. Water Heater Installer DUTIES :
Represent our client in a professional, courteous and customer service oriented manner on each and every call; you are a proud ambassador for our company.
Professionally install water heater and tankless equipment and accessory items in accordance with manufacturer specifications, local codes and company standards.
The replacement or repair of leaking water heaters, and maintenance of HVAC equipment.
Ensuring personal and customer safety.
Providing superior customer service (i.e. execution of The Right Call process).
Creating positive customer relations through effective communication and problem solving.
Educating customers, providing options and making recommendations.
Actively participating in the training and mentoring of new installers.
Other duties, as assigned by management.
Explain, educate and promote the value of Reliance’s products, services and programs on every call.
Contribute to business growth by lead generation
Job Requirements : QUALIFICATIONS :
Must meet Company requirements with respect to general qualifications.
Completed a minimum of Grade 12 or equivalent.
Must have Gas Technician 2’ (G2) license.
Must have at least a Class G Driver’s License.
Diagnostic and HVAC maintenance skills for residential equipment.
Must be physically capable of performing all work required of this position.
In addition, ability to lift and maneuver water heaters with the assistance of material handling equipment.
Must be able to demonstrate ability to understand / learn new technologies (i.e. Electronics / electricity).
Must be able to communicate clearly and effectively, both in written and verbal communications.
Must have strong interpersonal and problem solving skills.
Must have outstanding customer service and organizational skills.
Very punctual and dependable.
Maintain company vehicle to neat clean and safe standard (where applicable).
Ability to take direction and work with a minimal amount of supervision.
Be willing and able to work rotating shifts and standby duties as required, including weekends.
Required Education : Other
Security Clearance : Not Required
Hours per week : 40