Position Overview :
The Developer, Technical Support provides operational and functional support for OACIS and clinical information systems.
The successful candidate will perform some or all of the duties entailed in the following areas of activity :
Operation : Identify, implement, test and monitor changes to OACIS and other assigned information systems Ensure integration with other applications during updates and upgrades Conduct validation testing on the information systems to be supported Manage dictionaries and parameter tables for assigned information systems Develop and draft procedures or documentation required to address defects discovered by clinical system users Ensure compliance with the operating and usage rules for the information system in accordance with client standards
Support and Maintenance : Address incidents or defects reported in internal requests by : Identifying and diagnosing the incident Developing a solution and following up on its resolution Documenting the proposed solutions Having the changes integrated into the other clinical system modules Updating the application operating procedures and distributing them to the relevant support teams or clients
Location : Client premises (Montreal or Ottawa)
Required Knowledge :
Strong knowledge of the client’s operating systems (Windows, Unix, Linux or Citrix) and databases (Sybase, Oracle)
Familiarity with Junit
Knowledge of Java and Eclipse in a source-controlled environment
Knowledge of source code management systems (CVS, SVN, GIT)
Knowledge of SQL, Queries and Database management
Experience with SQL (stored procedures, cursors, functions)
Good understanding of compilation and deployment tools (Ant, Jenkins, Hudson)
Solid knowledge of clinical and administrative information systems
Knowledge of networks and virtual machines
Strong knowledge of the process for developing and implementing information systems
Understanding of and adherence to the Customers First approach
Desire to enhance knowledge of IT resources and forward-looking technologies through continuing education, self-directed research or reading
Familiarity with the context and use of IT resources and forward-looking technologies
Ability to communicate fluently in spoken and written French and English
Required Skills & Abilities :
Able to "hit the ground running" and utilize their extensive Developer experience to plan, design, code and test products and features effectively with minimal direction and limited supervision
Strong sense of responsibility
Proven analytical skills and ability to see the big picture
Capable of understanding complex features with limited specifications
Ability to share and communicate knowledge
Excellent organizational skills with the ability to multi-task in an environment with rapidly changing responsibilities and requirements
Excellent analytical and problem solving skills with the ability to learn new information quickly
Ability to manage crises and stressful situations
Independence, logic and adaptability
Ability to work as part of a team and maintain excellent relationships
Able to prioritize their workload with minimal direction while taking into consideration the priorities of the department and organization as a whole
Ability to quickly grasp the needs of users and partners
Attention to detail
Flexible work schedule
Required professional Designation / Certification :
Undergraduate degree in computer science, information management or other relevant university education
Required Experience :
5 years of experience in computer science, including two years in support, development and maintenance of clinical and administrative information systems
Experience working in an environment with rapidly changing priorities and aggressive timelines
Demonstrated experience with software design principles and practices
Experience in an agile or iterative software development environment
Experience with Performance and Automated testing is an asset
Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.
Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.
Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Disclaimer : In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and / or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.