Snow School Scheduler
Winsport
Calgary, Canada
15d ago

Description

Discover, Develop and Excel with WInSport :

Working with WinSport means you will be part of creating one of the most unique winter sport institutes in the world. You will be involved in selling high-

quality dishes that will be served to a variety of different stakeholders, and you will be working in a world-class facility that showcases world-

class services to support our customers in training and maintaining an active lifestyle. You will thrive and be supported to provide excellence in customer service within the facility for all guests.

What the role is all about :

As the Snow School Scheduler, you will oversee a large portion of the snow school administration primarily revolving around the schedule, staff communication, client communication.

Delivering consistency of scheduling, maintaining capacities of programs to maximize sales and managing labor. You will be a key person in dealing with staff emails and answering in a timely and effective manner.

You will improve guest experiences by answering calls and emails in a timely fashion and assisting with questions.

Responsibilities-You will be required but not limited to :

  • Provide excellent customer service by conducting call backs and responding to emails in a timely fashion
  • Liaise with Snow School team leads to develop an accurate schedule for all snow school and schools programming.
  • Assist in covering On Snow Team Lead role when needed.
  • Monitor and manage time off requests, shift changes and scheduling concerns with staff and keeping the schedule up to date
  • Act as first point of contact for Instructors.
  • Provide feedback to instructors throughout the season and act as a mentor / role model to the team.
  • Streamline staff communication through emails, phone calls and Facebook
  • Streamline customer enquiries and provide the correct information to the customer
  • Email all customers the information packs prior to program start dates
  • Monitor capacities to control staff labor to control expenses and maximize sales
  • Make sure schedule is up to date for payroll purposes
  • Manage all snow school emails, answering all in a timely manner or passing them to the relevant people
  • Communicating with Guest services to aid customers and assist in private requests, increasing lesson capacities and closing programs down.
  • Track inventory of equipment, progress cards, class cards and distribute accordingly.
  • Responsible for in-depth product knowledge and understanding of all Ski & Snowboard programs as well as all WinSport products, policies and procedures
  • Assist with enforcement of Ski & Snowboard School and WinSport rules and regulations.
  • Act as an ambassador for the Snow School and WinSport
  • Other Duties as required
  • Qualifications :

  • Experience in an admin role considered an asset
  • Experience with Microsoft office, primarily outlook, word and excel
  • Demonstrate and apply leadership skills and excellent customer service
  • Experience with scheduling in a fast pace, dynamic environment considered and asset
  • Strong customer service skills.
  • Strong communication skills
  • Strong decision making skills are essential
  • Leadership in the industry or related industry is considered an asset
  • Must be enthusiastic and bring a positive attitude to work.
  • Ability to demonstrate the understanding of a Team Player
  • Good understanding of Ski / Snowboard Industry
  • Physical Demands :

  • Must be able to lift, carry, push or pull objects up to 20lb occasionally
  • Seasonal, winter position
  • Dynamic working environment
  • Activities will concentrate primarily indoors. Some outdoor activity is required
  • What’s in it for you? :

  • If an unforgettable experience and working alongside an amazing team weren’t enough for you, WinSport offers its seasonal employees some really great perks;
  • free hill passes, reciprocals at other ski resorts, food, beverage and retail discounts, and a gym membership at our BNTC, just to name a few things that will make you love it here.

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