Quality Assurance Manager
Metro Richelieu Inc
Etobicoke, Canada
33d ago

Position Summary

The QA Managers primary area of responsibility is ensuring the Corporate Brand SKU's and vendors stay compliant with Metro's policies.

This includes quality assurance activities related to new and existing products, food safety systems, product specifications, customer complaints and ongoing product surveillance.

QA also supports other parts of the business requiring food related technical expertise. Specific Responsibilities

  • Responsible to ensure department compliance to business development timelines for the review, testing, qualification, and technical summary for prospective private label products and suppliers
  • Responsible for third party vendor certification and approval process based on review of GFSI based or other approved 3rd party audit systems and tracking for compliance to Metro's Corporate goal of 100% of food suppliers GFSI recognized by 2020.
  • Responsible for management and execution of Metro's private label product quality surveillance program including planning, scheduling, reporting, and non-
  • conformance follow up with suppliers.

  • In conjunction with Product Development, Regulatory, and vendors review, update and sign-off private label product specification parameters based on risk assesment and shelf stability criteria.
  • Coordinate with Metro Quebec Quality Assurance team to ensure 100% coverage of our private label product testing and analysis
  • In-depth investigation of customer complaints when a serious incident occurs or a trend has been identified. This includes working with vendors to establish corrective actions and following-
  • up thru quality surveillance or other means

  • Working with multiple stakeholders throughout the business propose food safety and quality enhancements by providing evidence based rationale to support improved business practices.
  • This position is a member of the Recall team and is jointly responsible for quality investigations with suppliers, including recommendations regarding product withdrawals or recalls.
  • This may also require occassional dialogue with CFIA or other enforcement agencies.

  • Accountable for on-going evaluation and documentation of results for all Corporate Brands food and non-food products
  • Mentor, coach, monitor performance, and prepare development goals for the Ontario Quality Assurance Team
  • Occasional visits to vendor facilities to investigate complaints, quality issues or new facility compliance
  • Daily participation in Sensory Panel testing
  • Develop, review and update department SOP's Qualifications B. Sc or higher in food science, microbiology, or a related field Certified Quality Auditor, ASQ, or similar an asset Working knowledge of GFSI and other food safety certifications Practical experience with sensory testing theory and application 5+ years in food retail, manufacturing quality assurance or other applicable discipline 3+ years of experience managing teams and projects Excellent communication skills (written and verbal) Excellent time and project management skills Intermediate Microsoft Suite skills English / French bilingual an asset Metro is dedicated to fostering a diverse work environment.
  • We will consider all qualified applicants for employment. Applicants that meet the qualifications will be contacted for an interview.

    Metro is committed to accommodating applicants and employees with disabilities. Should you require accommodation or this job description to be available in an accessible format, please advise.

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