Customer Supply Chain Analyst
Mondelēz International
1d ago


With our portfolio of global Power Brands such as Oreo and belVita biscuits, Cadbury Dairy Milk and Milka chocolate and Trident gum, we’re the world’s #1 in biscuits and candy, and #2 in chocolate and gum.

We’re Mondelēz International , a snacking powerhouse with operations in more than 80 countries, with approximately 90,000 employees globally and our brands are marketed in around 165 countries.

Our purpose and vision is to create more MOMENTS OF JOY by building the BEST SNACKING COMPANY IN THE WORLD .

Customer Service & Logistics

Customer Service & Logistics (CS&L) is where you’ll integrate our end-to-end demand-driven supply chain. Working from farm to shelf, you’ll connect plants with customers to deliver best-

in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf.

The Customer Chain Specialist is the primary point of contact for order management activities. Primary responsibilities include ensuring the timeliness and accuracy of orders and reviewing current order patterns / processes for improvements.


1) Handle accounts that are deemed as high volume, or needing special attention

2) Accountable for the life cycle of a customer order, ensuring on-time delivery and accuracy of quantities and pricing

3) Coordinate with Distribution, Inventory Replenishment and Transportation for a seamless process to the customer

4) Follow initiatives to meet KPI metrics, including RDD (Requested Delivery Date), OTD (On Time Delivery), invoice accuracy, CFR and Order Compliance

5) Evaluate processes and recommends changes

6) Provide updates and communications as required

Functional Technical Competencies Gained in Role :

1) SAP ECC Intermediate

2) Microsoft Office Apps Intermediate

Lominger Competencies Gained in Role :

2) Perseverance



Decision Quality Beginner

Problem Solving Intermediate

Drive for Results Beginner

SAP ECC Intermediate

Microsoft Office Apps Beginner / Intermediate

Analytical Skills Beginner


MINIMUM EDUCATION EXPERIENCE REQUIRED University Degree Bilingual (French) is an Asset but not a requirement.min 2 years in Customer Supply Chain experienceSAP is an assetComputer Skills -

Windows environment : Microsoft Office, Intermediate Excel. Ability to communicate with multiple levels within internal and external organizationsAbility to articulate issues both verbally and in writing, outlining possible solutions.

Strong analytical and interpersonal skills. Ability to organize desk according to priorities and manage tasks / workload within appropriate time line with minimal supervision.

If you are applying to a position in Canada, accommodations for applicants with disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.

For all internal and external applicants who require accommodation in the recruitment and selection process please contact 847-

943-5460 for assistance / support. Applicants must complete all required steps in the application process, including providing a Resume / CV, in order to be considered for this position.

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