National Contact Center Agent
Quebec City, Canada
3d ago

At Ceratec, everyone is a client. We treat people the way we’d like to be treated. Forget about who’s right or wrong. The main focus is on finding together the right solution! Humility is an important attitude and it translates our values’ success such as collaboration.

Pleasure at work is also a central focus. We like to create a positive ambiance and have our team members driven to help others always in the goal of improving together.

We are always seeking for individuals to fill in the position of agent at our National Contact Center. The mandate is to take external clients’ orders by phone.

Also our agents will provide support to the sales, shipping and logistic departments.

This job is not a telemarketing or solicitation work. Upon arrival, you will get a full training and you may count on the support of your colleagues to facilitate the learning process.

Main responsabilities :

Ensure satisfaction from our external clients :

  • meet customer expectations in the respect of company’s politics;
  • receive and process orders by phone, email or fax;
  • ensure orders accuracy in a timely manner;
  • respond to clients’ request or inquiries regarding products and orders.
  • Ensure a high level of service to internal clients :

  • respond to inquiries and requests from the sales representatives, the logistic and replenishment team and the person in charge of shipping;
  • proceed with data entry and information research in the computer system.
  • What we are looking for in a candidate :

  • Bilingual French and English ( it is mandatory to be fluent in both languages);
  • 1 to 2 years of experience in the customer service field ( in a call center, order desk or with direct client);
  • Dynamic and professional able to work under pressure;
  • Able to use a computerised order data system software;
  • Computer skills proficiency with Windows and MS Office (Word, Excel and Google suite).
  • You are interested in this position? Send you resume through our website.

    Visit our website to learn more about our history, products and our career opportunities. And if you want to find out more about who we are, we invite you to watch this short video : https : / / www. / watch?v XmdlKf17jR4

    Please note that only selected candidates will be contacted for an interview.

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