In Room Dining Operator (Part Time)
FRHI
Toronto, Canada
5d ago

Summary of Responsibilities :

Reporting to the In Room Dining Manager, Assistant Manager, Captain, responsibilities and essential job functions include but are not limited to the following :

  • Perform all specific duties as assigned by the Room Service Manager and Captain
  • Takes responsibility for extending service up to standards
  • Perform opening and closing duties according to outlined standards of the department
  • Extremely familiar with all menu items, specials, and preparation of food offered to be able to answer general inquiries in order to effectively upsell to menu
  • Must be familiar with all policies, especially details regarding special accommodations, such as romantic dinner requests
  • Always conduct themselves in a pleasant and helpful attitude towards guests, colleagues and supervisors
  • Maintain a clean environment and keep clear of hazards and malfunctioning equipment. To report any malfunctioning equipment to your supervisor
  • Organize a system of all updated items pertaining to room service situations (amenity records, daily orders etc.)
  • Suggestively sell items and anticipate guest needs and desires
  • Relay all concerns to Managers and Captains
  • Maintain all references and record all problem situation and valuable information in detail
  • Follows telephone techniques and procedures
  • Orders stationary for the department, including ribbons, order pads etc.
  • Ensures flawless amenity billing, delivery, filing and preparation
  • Qualifications :

  • Previous experience in food and beverage related work
  • Cash handling / transaction abilities
  • Excellent interpersonal and team player attitude
  • Thoroughly organized and attention to detail oriented individual
  • Must be knowledgeable in food products, cooking methods, wines and spirits
  • Fluent in English
  • Strong computer skills
  • Able to multi-task
  • Ability to work varying shifts including overnights, weekends and holidays
  • Physical Aspects of Position (include but are not limited to) :

  • Occasional lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Visa Requirements : Must already be legally permitted to work in Canada.

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