Overview of Job Function :
The Solution Delivery Architect (SDA) is responsible for providing technical leadership, validating solution design, ensuring customer and Verint team readiness, driving issue resolution throughout the life cycle of the project.
This Professional Services role requires a wide range of technical knowledge and the ability to interpret Customer requirements aligned with the purchased solution and translate these into technical delivery specifications and tasks.
The SDA may be asked to provide input during the quotation stage of the sales cycle to ensure solution viability and adequate professional services content.
The SDA must be flexible in ability to travel to customer sites during key project timeframes with up to 25% travel required.
This is a remote based role Principal Duties and Essential Responsibilities :
Assess, validate and deliver a comprehensive technical design and implementation plan that meets business and functional requirements within the scope of the project.
Provide technical effort and design on scope changes.
Participate as the technical lead during project implementations, and provide authoritative technical guidance to the customer and project team.
Ensure the technical readiness for all areas of a project.
Build and foster customer relationships during project lifecycle
Demonstrate significant understanding of the product architecture and of the entire solution suite.
Document the solution design utilizing standard tools for both customer-facing and internal support purposes while adhering to ISO 9001 Development and Design principles.
Assist in developing the resource plan and budget to meet project delivery requirements. Align with the PM to assess budget burn rate.
Drive implementation issue resolution as reported by the project team and customer, by providing hands-on troubleshooting support and engaging Product House as needed using established escalation process
Provide status of escalated issues to project team utilizing established process. This includes issues, resolution progress and identification of next steps.
Lead transition activities to ensure that all resources assigned to the project are adequately prepared.
Define relevant test scenarios to thoroughly vet the ability of the solution to meet its intended requirements.
Review evidence that the solution has been thoroughly tested and ready for turnover to Support, and participate in the transition meeting.
Work without supervision on projects with extensive latitude for independent judgment.
Demonstrate extensive knowledge of the field, and ability to assist and mentor team members.
Submit time appropriately and in compliance with policy and process. Minimum Requirements :
At least 8 years’ experience in solution architecture, troubleshooting and deployment through systems integration methods.
Bachelor’s degree in Engineering, Computer Science or Information Technology, or comparable experience.
Hands-on experience with the Microsoft Operating System, strong database skills and telephony environments including VoIP and TDM.
Strong verbal and written communications skills. Strong technical writing skills for solution documentation.
Successful completion of the background check process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification and credit, where available and in accordance with federal and local regulations.
Available credit to facilitate business related travel. Preferred Requirements :
Bachelor’s degree in Engineering, Computer Science or Information Technology
Computer Telephony Integration (CTI)
Database, including SQL statements, relational database theory, database administration, and database security.
Operating systems, such as Windows Server and Desktop and Linux OS
Server architecture / hardware and storage
Active Directory and DNS
Familiarity with project life cycles
PCI / Security
Networking and networking protocols : LAN, WAN, TCP / IP
CRM packages (e.g. Siebel, Clarify, Vantive)
Technical certification, e.g., MCSE, Cisco, Avaya
Voice loggers, Call Center Quality-Assurance, Screen Capture products
Familiarity with Big Data solutions and analytics suites
Programming, scripting, application integration and networking experience.
Prior knowledge of Verint product architecture, and solution suite