Houseperson - Seasonal - Carriage Hills Resort
Wyndham Destinations
Oro-Medonte, Ontario, Canada
11d ago

Houseperson

The Houseperson serves as a supporting role to the housekeeping team. The Houseperson will aid Housekeeper(s) by preparing units for cleaning upon guest departure, in the most efficient and effective manner possible, while maintaining the company’s expected high quality standards and Count On Me philosophy.

He / She will be responsible for linen duties of the site, as well as the organization, maintenance and cleanliness of department storage areas.

The Houseperson will adhere to the company’s safety program and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System for chemicals (GHS), regulations.

Essential Job Functions

Responsibilities include, but are not limited to :

  • Responsible for constant cleanliness by providing housekeeping throughout the resort and ensuring a clean environment for guests : Assist housekeeping team with upkeep of supplies, deliver linen, paper products and unit amenities, strip and make bed(s), assist with cleaning as needed.
  • Remove trash from units and floors. Coordinate and create linen and amenities bags. Receive, sort, fold, and collect soiled linen.

    Organize, clean, and maintain stock levels of department storage areas according to company’s cleanliness and safety standards.

    Deliver requested item(s) to guest units (irons, coffee, paper products, kitchen utensils, etc.). (65% time)

  • Maintain positive customer and associate relationships : Respond appropriately to guest and associate inquiries and concerns to ensure total guest satisfaction.
  • Promote team work and quality service through daily communications and coordination with other departments. (10% time)

  • Ensure compliance with : Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time)
  • Build a Count On Me Culture : Create a positive and engaging work environment based on Wyndham’s Count On Me philosophy;
  • be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way;
  • deliver a great experience. (10% time)

  • Performs other duties as needed (5% time)
  • Minimum Requirements and Qualifications

    a) Education

  • High School diploma or equivalent
  • c) Knowledge and skills

  • Detail oriented with organizational skills
  • Familiarity with cleaning products and equipment
  • Ability to read and comprehend routine instructions, short correspondence and memos
  • Ability to give high priority to customer service
  • Ability to receive, sort, and fold laundry.
  • Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
  • Must be people oriented and able to work independently or with others as needed
  • e) Job experience

  • Six months related housekeeping or building maintenance experience
  • Wyndham Resorts Canada (Carriage Hills Resort) is committed to providing a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Accessibility for Ontarians with Disabilities Act.

    If you require a specific accommodation because of a disability or medical need in order to allow you to participate in the hiring process, please contact the Hiring Manager to arrange reasonable and appropriate accommodation.

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