Beauty Advisor
Holt, Renfrew & Co., Limited
Toronto, Canada
23d ago

At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values :

  • Passion - Own it
  • Excellence - Elevate every moment
  • Warmth - Open to the world
  • Unity - One team. One Holts
  • The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty.

    Beauty Advisor compensation is commission-based and is directly tied to sales volume results. Upon reaching a volume of $600K, Beauty Advisors are equipped with additional clienteling tools.

    Specific responsibilities include (but are not limited to) the following :

  • Consistently deliver extraordinary service to all customers
  • Exceed all sales and service personal goals and targets
  • Exceed all sales and service brand goals and targets
  • Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
  • Share expert level of product knowledge with entire store selling team
  • Maintain solid relationships with buyer, vendor, and selling manager
  • Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
  • Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
  • Perform floor recovery, visual merchandising, price change, and related sales support tasks
  • Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
  • Resolve all customer service issues and partner with selling management on any issues outside of guidelines
  • Perform other duties, as assigned
  • The ideal candidate :

  • High school diploma
  • Proven ability to exceed sales targets
  • Highly collaborative; working with and through others in a team-oriented environment
  • Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
  • Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
  • Minimum of two or more years experience in a commission-based sales environment
  • Make-up artistry or aesthetics certificate may be required for certain brands
  • Prior retail sales experience in a luxury environment preferred
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