The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.
Why is this role important?
The Customer Service Coordinator is responsible to work with our Supply Chain partners and our produce retailers to ensure accurate, quality shipments of produce into our stores.
The principle requirement of the Customer Service Coordinator is to field requests from our retailers and then input and adjust orders;
directing them to one of our distribution centres or to a third party DSD supplier for delivery.
What You'll do :
The central job responsibilities for a Customer Service Coordinator are :
Answer calls in a call centre environment
Input and adjust orders in our Loblaw order management system. Checking wholesale authorizations and ensuring accurate SKU, cost, ship / pick dates when keying.
Accurately track and issue quality / costing credits in our billing system as requested. Follow-up with our QA teams regarding ongoing quality concerns and store audits.
Communicate with our market vendors regarding availability, quality, cost on all direct to store produce rush orders.
Co-ordinate all transactions and invoicing on value-added services run through our virtual DC.
Generate and publish reports on # of calls, $value of rush loads, forced distribution frequency, quality credit claims, etc as required
Work with our reclamation centres and vendor services team to ensure accurate deductions to vendors on DC rejected loads.
Assist supply chain analysts with auto-replacements on SKUS, Interbranch shipments, changes / cancellations of planned spot buys / promos.
Problem solving; store shipments, cost / substitution errors.
What You'll Need :
Strong communication skills / customer service skills
Strong computer skills (particularly in Microsoft Excel)
Learns quickly and adapts well to change
Strong motivation and desire to work in a faced paced environment
Must be flexible to work weekdays and / or weekends and work early morning shifts
How You’ll Succeed :
At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type : Part time
Type of Role : Regular
Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.
Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.