Bilingual Field Service Engineer
David Aplin Group
Ottawa
7d ago

The Role :

  • Provide precise and concise solutions to customers to reduce any possible effect on the end consumer
  • Manage an assigned territory and provide all accounts with exemplary service, Provide support to other territories if necessary
  • Act as the point of contact for escalated calls and provide additional support by conducting in-depth investigations and offering creative solutions
  • Professionally and positively characterize the Company to our customers, suppliers at all levels, with peers, competitors and industry representatives
  • Work collectively as part of the Service Team to upkeep instruments and identify and resolve any issues
  • Manage a schedule for preventative maintenance and warranty inspections and complete these tasks on a regular basis
  • Oversee scheduling as well as the parts inventory
  • Ensure that all software (including AX and CRM) are current
  • Respond to all service calls, either by phone or on-suite, in a timely manner
  • Upkeep the checklists for instrument validation
  • Provide assistance during the installation of new products
  • The Ideal Candidate :

  • Degree in Biomedical Electronic Technologist, Or equivalent school and work experience
  • Must be bilingual in both English and French (spoken and written)
  • Must be able to work in a fast-paced, high pressure environment and manage multiple tasks and priorities
  • Must be organized and have strong attention to detail
  • An MLT designation would be an asset
  • Strong familiarity with Microsoft Office products (Microsoft AX considered an asset)
  • Must have over 5 years’ experience working in a medical technology field
  • Strong analytical and problem solving skills
  • Strong Customer service skills and dedicated to providing the best service possible
  • Ability to work autonomously or in a team and be able to learn new concepts independent
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