Description + Progression Opportunities + Training & Development + Employee Share Plan + Company Pension + Flexible Working Hours + Onsite Gym + Excellent Working Culture
Computershare Communication Services (CCS) provides end to end communication solutions and services to Computershare Group Companies and through direct relationships to external clients.
Externally CCS provides transactional communication solutions including the provision of advice notes, statements, cheque payments, payment advices, and share trade confirmations.
Internally CCS provides a full range of shareholder and employee plan holder communications in support of core Computershare Business Units with the addition to specialised communications supporting specific business unit requirements.
CCS has the capability to provide all communications in either electronic or physical mail pack form.
As well as managing outgoing communications CCS possess the capability to store, archive and retrieve documents and provide accessibility of these documents to consumers, customer service personnel and other trusted intermediaries as permissions allow.
The business has the capability to provide inbound document processing utilising Computershare’s existing inbound scanning, classifying and routing systems to capture information and process it in line with client business rules.
Globally CCS has operations in five countries (Australia, Canada, Germany, UK and USA) across 11 operational locations
Working within the CCS Composition Team, the Developer is responsible for writing / modifying programs to meet client business objectives and requirements for both electronic and paper based communication.
The programs written are used to process client supplied data and produce personalised documents / communications to be delivered with the appropriate delivery channel (paper, SMS, e-
mail. e-delivery, etc).
The Developer is expected to contribute to complex programming tasks (creation / modification of UK libraries, complex customer requirements, Encompass, etc), provide technical leadership and architect solutions to meet our client’s expectations ensuring our ISO9001 / ISO27001 procedures and internal standards are followed.
The Developer will also be responsible for coaching and supporting junior programmers and will get involved in planning and managing the workload for the team.
The ideal candidate will have a strong technological background including a degree linked to information technology (see essential criteria for more information) and 5 years in a development position.
He / she will be able to demonstrate strong communication skills, the ability to successfully liaise with internal and external customers and show a committed approach to high quality work and relationships.
Programming : Writing new / amending existing programs in Perl utilising internally developed libraries and tools to process client data and produce personalised documents (paper or electronic) ensuring standards, processes and expectations are meet.
Ensure that 100% of the working time is recorded and spent productively on billable work or on approved internal projects
Provide technical lead and support to programming during their day to day activities
Implement and supervise (when applicable) improvements to the UK libraries and any other complex programming task in coordination with the programming team leader
Help the programming team design and supervise the creation of solutions that must meet Client’s requirements and are scalable, supportable, maintainable and meet our standards
Provide effective second-line support for systems and libraries developed and maintained by the Composition team
Support the monitoring and managing the daily / weekly schedule to meet business expectations. Ensure the work is correctly executed on time according to job brief.
Act as the main contact for urgent jobs / requests
Liaise with Global development team to help shape libraries and processes to ensure they take into consideration the UK needs and requirements
Liaise with the UK technology team (CTS) and provide feedback and input to ensure our infrastructure and the services provided are fit for purpose
Maintaining confidentiality, availability and integrity of client proprietary and internally generated data / resources which falls under the custody of the role (we are ISO 27001 Information Security Management accredited)
Technical document / report writing.
Contribute in creating a positive and friendly environment in the department
Provide and promote a service delivery culture towards our clients (Client Services, Production, etc), showing a "can do" attitude.
When required engage and proactively advise our clients in order to deliver a better service
Work closely with the Programming team leader to :
Help define processes and best practice
Provide code review support
Degree in Information Technology, Information Systems, Computer Science and / or related discipline.
Strong understanding of software engineering and programming principals
5 years minimum experience in a commercial programming environment
Strong analytical skills and the ability to identify, suggest and implement changes to improve workflow efficiency
Excellent written and verbal communication skills in conjunction with strong presentation abilities.
Strong quality attitude and attention to detail
Good organisational skills
Proactive, positive, enthusiastic with can do attitude. Results orientated. Can progress concurrently several projects / tasks
Ability to develop positive working relationships with colleagues and clients
Strong leadership qualities to influence team members to achieve business goals within timelines
Strong understanding of Perl and / or experience of one or more object oriented programming languages like C++ or Java, etc
Good understanding of web and database technologies (SQL, XML, XSLT, HTML and Web Services)
Team leading experience.
Project management or scrum master experience
Previous knowledge of printing industry
We offer all employees 25 days holiday, an excellent pension scheme and the opportunity to own a slice of Computershare through our employee share plan.
You can also choose to take advantage of a range of flexible benefits. We have a modern newly refurbished working environment and offer great opportunities for career development.
At Computershare we are passionate about developing excellent software, but what we really pride ourselves on is the development of our most important assets ..our employees!
We are an organisation specialising in the design and development of high end financial software solutions for large blue chip organisations and their shareholders.
From our diverse workforce to our flexible working policies, we embrace a culture of learning and sharing to develop our next stage growth.
All successful candidates will be required to undergo the Computershare Pre-Employment Screening Process before commencing employment.
Employment will be subject to satisfactory clearance on background checks including Identification, Passport Validation, Finance, Qualification, Employment / Personal referencing and Criminal Record Basic Disclosure checks.
Computershare Investor Services PLC is registered in England & Wales, Company No. 3498808, Registered Office : The Pavilions, Bridgwater Road, Bristol BS13 8AE