Housekeeping Supervisor (Overnight)
Fairmont Hotels & Resorts
Chateau Lake Louise, Lake Louise, Canada
4d ago

Reporting to the Housekeeping Manager and Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following :

  • Effectively manage a team of up to 8 colleagues and the operations of the Housekeeping department between 22 : 00 and 08 : 30
  • Preparing the nightly line-up meeting, communicating events, policies and procedures to colleagues
  • Assigning duties nightly and allocating sections
  • Ensure cleanliness of the hotel through quality audits
  • Communicate concerns and successes to colleagues and Housekeeping Management as required
  • Ensure projects allocated to the night team are managed and completed in the allotted timeframe
  • Training new staff
  • Proactively address colleague performance with feedback, training, performance management and career development
  • Furniture placement and maintenance
  • Walk guest floors to ensure no Housekeeping and In Room Dining items are left on the floors
  • Assisting guests with concerns and requests in a timely manner
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
  • Adhere to all environmental policies and programs as required
  • Other reasonable duties as assigned.
  • Qualifications :

  • Proven ability to work independently in a non-supervised area
  • Previous Housekeeping and / or Janitorial Experience
  • Applicant must be detail-oriented with strong organizational skills
  • Good communication skills both oral and written
  • Must have a positive attitude, be enthusiastic, energetic and approachable
  • Working knowledge of Microsoft Office and Micros OPERA an asset
  • Enjoys working with a small group of people
  • High School Diploma
  • Adaptable, able to overcome obstacles and take initiative.
  • Physical Aspects of Position (include but are not limited to) :

  • As a Midnight Supervisor you will be required to travel around the building and your floors regularly. The job is quite active and you will need to bend, lift, and move furniture on a regular basis
  • In the work environment you will be in contact with the chemicals which are used to clean our rooms and other areas of the hotel.
  • Proper protective equipment and training will be provided.

    Visa Requirements : Applicant must hold the proper authorization to be legally eligible to work in Canada.

    We encourage you to visit our website to learn more about living and working in Lake Louise!


    At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best.

    That’s why you'll find exceptional work opportunities throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific as well as industry-

    leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel.

    Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity.

    A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program.

    An exciting future awaits!

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