Marketing Manager - SmartHome Security/Targeted Offers
Vancouver, CA
35d ago


Ready to create new opportunities in uncharted territory?

Join our team

As the Market Manager on the New Capabilities Marketing Team, you will drive targeted consumer loading and retention campaigns for TELUS Home Security.

These are focused by tier, segment and value proposition, including : high-value, second residence, multi-cultural, seniors, and Multi-

Dwelling Unit (MDU) / Developer offers. You will have continued focus on the evolution of the go-to-market strategy to achieve quarterly loading and retention targets.

You would be creating, executing, reporting and summarizing loading and retention campaigns, finding innovative, new ways of positioning our Future Friendly Home (FFH), Mobility & Security products together in these key markets.

Here’s the impact you’ll make and what we’ll accomplish together

Working across several key stakeholder groups will put you in the driver's seat to connect teams on this exciting new portfolio.

These teams include Home Solutions, Brand & Experience, Connected Home-Security, Products & Services, Consumer Health, Channels, Customer Service Delivery, Customer Experience, Corporate Development and Marketing Communications,

Here's what you'll do in this role :

  • Lead pilot loading initiatives in within target markets and tiers, including customer referral campaigns, direct mail welcome campaigns, channel activation pilots, customer delighters, surveys, direct response and community investment
  • Develop business cases with respect to specific offer approaches within a unique market or activation
  • Formulate key performance indicators for numerous loading, Likelihood to Recommend (L2R) and churn reduction initiatives and analyzing key data inputs to measure success
  • Communicate successes and opportunities at a regular cadence with all stakeholders
  • Embrace new opportunities on the team
  • Qualifications

    You're the missing piece of the puzzle

  • Superior communication and interpersonal skills
  • Exemplary presentation and storytelling abilities; able to craft clear, concise and compelling messages within a story
  • Proven ability to work in self-directed environments with the ability to effectively manage ambiguity and change
  • Demonstrated ability to effectively engage stakeholders to establish cross functional alignment for projects & initiatives
  • Great-to-have

  • Experience driving exciting go-to-market and consumer marketing activities with developed project and campaign management expertise
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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