Client Service Manager
Mosaic Company
Toronto, ON, CA
26d ago


Mosaic Sales Solutions Canada is a Sales and Merchandising, and Experiential Marketing agency that utilizes our considerable expertise, proven best practices and leading-

edge technology to execute brand relevant selling, merchandising and event marketing programs across all retail channels and business-to-business.

As a Client Service Manager, you will be instrumental in ensuring the delivery of all business requirements for your assigned account and selling in business to new and existing clients.

This is an exciting position, and an excellent opportunity to be part of a dynamic business!

This role requires an organized and energetic individual who can learn quickly and demonstrate the following skills and requirements :

  • Proven ability to develop positive & productive working relationships
  • Strong analytical aptitude with the ability to understand and analyze data, create reports, identify opportunities and develop plans & recommendations
  • Deliver on weekly & monthly reporting deadlines
  • Equip the field team with all elements required to deliver flawless execution of account priorities
  • Ability to coordinate tasks with internal departments while maintaining ownership for overall results
  • Able to thrive in a matrix environment, managing numerous stakeholders
  • Professional business acumen with solid communication skills both written and verbal
  • Passion for client service and exceeding expectations with a proactive approach
  • Flexible & adaptable, thriving in a fast paced environment with meticulous follow up
  • Strong leadership skills with ability to prioritize, problem solve and multi-task
  • Highly adaptable; Ability to handle high stress situations and utilize problem solving techniques to find the best solutions
  • Qualifications

  • Minimum 3-5 years’ experience in Client or Account Management
  • College diploma or University degree
  • Proven success in developing and leading an Account or Client with an innovative approach
  • Experience and understanding of merchandising and sales at retail - Grocery / Mass / Drug
  • Previous project management and data analysis / reporting experience
  • Success in meeting performance goals with a burning desire to be the best
  • Why Mosaic? Consistently voted one of the best places to work, Mosaic North America gives you the opportunity to work with the world’s most beloved brands that you know and use every day.

    Every employee is given the keys to charter new ground as they collectively live in the moment of building experiences together.

    We are a cast of diverse, yet like-minded individuals and we believe in taking risks, creating shared experiences not just for our clients, but for each other to guarantee we’re making the next chapter of everyone’s story the most memorable one yet.

    DISCLAIMER : Acosta / Mosaic North America is an Equal Opportunity Employer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

    They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

    Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

    We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

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