Customer Care Representative
Domtar Corporation
Canada - QC - Lachine
8d ago

Position Description

Based out of our office located in Lachine, we have an immediate full time opportunity available within the Customer Care department.

Customer Care Representative, Montreal, Quebec

Reporting to the Manager, Customer Care, this position is one that provides accurate, prompt service to customers and promotes increased sales.

We encourage the development and advancement of our employees. In the future the candidate could move to a Sales position.

Duties of this position include, but are not limited to :

Processing accurate and efficient orders and resolving customer order problems within minimum supervision

Following-up and expediting with appropriate personnel on all outstanding customer orders

Maintaining accurate records of all customer transactions, providing efficient follow-ups, resolving outstanding customer orders or concerns

Maintaining high standards of telephone etiquette and promptness

Attending product knowledge seminars and staying current on all company policies, business processes and integration with SAP

Position Requirements

The Successful Incumbent will have :

High School Diploma as a minimum, College degree an asset

One to two years related work experience

Customer service skills, product knowledge and business processes knowledge

Client-oriented, problem-solving, listening, teamwork, detail-oriented, and communication skills

Respect for company values : agile, caring, innovative

Bilingualism- English and French is required (written and spoken)

Intermediate Microsoft Office skills

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