Based out of our office located in Lachine, we have an immediate full time opportunity available within the Customer Care department.
Customer Care Representative, Montreal, Quebec
Reporting to the Manager, Customer Care, this position is one that provides accurate, prompt service to customers and promotes increased sales.
We encourage the development and advancement of our employees. In the future the candidate could move to a Sales position.
Duties of this position include, but are not limited to :
Processing accurate and efficient orders and resolving customer order problems within minimum supervision
Following-up and expediting with appropriate personnel on all outstanding customer orders
Maintaining accurate records of all customer transactions, providing efficient follow-ups, resolving outstanding customer orders or concerns
Maintaining high standards of telephone etiquette and promptness
Attending product knowledge seminars and staying current on all company policies, business processes and integration with SAP
The Successful Incumbent will have :
High School Diploma as a minimum, College degree an asset
One to two years related work experience
Customer service skills, product knowledge and business processes knowledge
Client-oriented, problem-solving, listening, teamwork, detail-oriented, and communication skills
Respect for company values : agile, caring, innovative
Bilingualism- English and French is required (written and spoken)
Intermediate Microsoft Office skills