Senior Customer Service Representative
Banque Nationale
Matane, Laurent, St, Bas, QC Canada
21d ago

This position reports to the .

Main challenges

  • Ensure that the unit meets customer service standards while making the necessary corrections to approaches, policies and procedures
  • Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor
  • Assist your superior in coordinating and distributing work
  • Replace your superior in his / her duties
  • Produce various documents, reports and analyses when requested to do so by team members
  • Establish personalized business relationships with clients and create an atmosphere of trust while being persuasive
  • Carry out various complex activities involving a need for expertise in order to adequately meet client needs
  • Negotiate agreements with clients and autonomously resolve situations involving clients
  • Act as a coach and expert within the team
  • Qualifications

  • High school diploma and three and a half years of relevant experience or College diploma and one and a half years of relevant experience
  • Experience in sales and customer service
  • Experience in coaching, an asset
  • Knowledge of banking products and services
  • Bilingualism (spoken and written) - English and French
  • We strive to be an inclusive organization where all employees are valued. National Bank stands out for its many initiatives to promote inclusion, making it a Canada-

    wide leader in diversity.

    See how we do it : https : / / / diversity

    Particular condition (external) : Please note that the work schedule may vary according to operational needs.

    Job field

    Customer service representatives and tellers

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