Test Center Manager
Pearson Education Inc.
Victoria, British Columbia
22d ago

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world.

Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses.

Pearson is listed on both the London and New York stock exchanges (UK : PSON; NYSE : PSO).

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a part time, entry level Test Center Manager to join our team in Victoria, BC.

Responsibilities

40% of daily tasks are Test Center Manager responsibilities

Responsible for a small staff of Test Administrators, which includes :

Training, coaching, performance management and retention of employees

Interviewing and hiring new employees

Scheduling - insuring at least two Test Administrators are always scheduled during business hours

Being available for operational issues when not scheduled

60% of daily tasks are Test Administrator responsibilities :

Comply with all testing procedures and strictly adhere to company policies using careful judgment

Check in testing candidates, verify identification, and explain the exam process

Proctor / invigilate candidates while testing

Troubleshoot with internal departments to fix technical issues

Complete light housekeeping duties such as vacuuming and sanitizing keyboards after each candidate has finished their examination

Schedule Requirements

Our ideal candidate demonstrates flexibility and teamwork, with availability to work a variety of shifts any day - Monday through Saturday -

between the hours of 7 am and 8 pm. There may be occasions where the test center will be open until 10 pm. The test center is open approximately 2 Saturdays per month.

This position is a part time role, average 8-18 hours per week with an expectation to work more hours if needed.

Qualifications

High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.

Minimum of 1 year customer service experience is required. One year supervision experience in customer service is highly preferred.

Highly desire experience in managing a team of people.

Team leading and training skills, and experience proctoring / invigilating are strongly preferred.

Strong communication and customer service skills are a must.

Ability to efficiently complete all tasks in a timely manner with good composure.

Comfortable working with computer equipment and proficient with Microsoft Office Suite.

Ability to work in a quiet, focused environmenthaving the ability hear soft voices and be able to see small details at a distance.

Ability to bend, stoop and lift up to 20 lbs or with reasonable accommodation.

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